Support Analyst - Richmond, VA

Elster is hiring in a downturn economy!

 

Support Analyst

 

About Elster Integrated Solutions

Elster Integrated Solutions (EIS) delivers AMR and AMI systems to help utilities improve their revenue cycle services, customer service, and delivery reliability as well as implement demand response and conservation programs. Elster Integrated Solutions delivers and integrates metering automation solutions for utility customers so that they can better manage their business in the area of gas, electric, and water usage as well as facilitate new end customer programs. Experienced in field-proven AMR/AMI system deployment, EIS enables business and customer management from metering information. Core to EIS solutions are the use of intelligent standards-based communications. For more information, visit http://www.elster-eis.com/.

Responsibilities/Duties

Provide technical on-site support for a WEB based AMI (advance metering infrastructure) application during project implementation.  Responsibility to initiate, track, and resolve customer technical issues and address them immediately or deliver to the appropriate level of support with adequate case description, and provide feedback to customers.  Monitor and report on the status and verification of data accuracy, completeness, timeliness and general performance.  Support scheduling and planning of project implementation.  Provide and/or support on-site customer training.  Support high level factory acceptance testing at customer site.

Flexibility to work overtime; Travel is required - 20%.

 

Qualifications







·              BS in Engineering or Computer Science preferred.  Will consider alternative degree with appropriate experience.    

·              Three or more years of experience with customer support and/or quality testing

·              WIN 2003 server experience -installation and trouble shooting (other systems like Linux, Unix are plus)

·              External customer support, preferably with multiple customers simultaneously

·              Ability to troubleshoot systems and communication problems (preferably with a 'noncommercial' or proprietary software)

·              Good customer interface skills are essential. 

·              Must be intuitive, self-motivated and resourceful. 

·              Must have good communication skills, must be independent, a good team player, and have the ability to manage stress. 

·              Some database and SQL knowledge is desirable but not required. 

·              Experience with wireless communication a plus.

 

Elster offers very competitive salaries and a comprehensive benefits package including a generous 401k plan.

 

Please email a WORD version of your resume to raleigh.staffing@us.elster.com including “PSSAVA� in the subject line.