Support Analyst - Newark NJ

In a downturn economy, Elster is hiring!




Support Analyst

 
About Elster Integrated Solutions

Elster Integrated Solutions (EIS) delivers AMR and AMI systems to help utilities improve their revenue cycle services, customer service, and delivery reliability as well as implement demand response and conservation programs. Elster Integrated Solutions delivers and integrates metering automation solutions for utility customers so that they can better manage their business in the area of gas, electric, and water usage as well as facilitate new end customer programs. Experienced in field-proven AMR/AMI system deployment, EIS enables business and customer management from metering information. Core to EIS solutions are the use of intelligent standards-based communications. For more information, visit http://www.elster-eis.com.

Responsibilities/Duties

Primary Responsibilities: Providing first and second level technical support for diagnosing a WEB based AMI application (advanced metering infrastructure), reproducing the problem locally, and providing feed-back to customers. Trouble shooting in live customer environment using various types of remote connections. 

Initiate, track, and resolve customer technical issues and address them immediately or deliver to the appropriate level of support with adequate case description, and provide feedback to customers.

Also responsible for addressing customer technical issues through Elster’s knowledge base, and any other customer support tools in use or planned by Elster.

May need to perform high level factory acceptance testing of the EnergyAxis System at customer sites.

Flexibility to work overtime and some travel (10%) are required.

Qualifications

·       Five or more years of experience with customer support and/or quality testing.

·         Candidate needs to have ability to troubleshoot systems and communication problems, and have some programming knowledge.  Good customer interface skills are essential. Candidate must be intuitive, self-motivated and resourceful. Must have good communication skills, must be independent, a good team player, and have the ability to manage stress.

·         Some database and SQL knowledge is desirable but not required.

·         Experience with metering, or GIS geocoding is a plus.

·         Experience with wireless communication a plus.

·         Knowledge of Measurement Canada regulations is a plus.Education: Bachelor of Science in Electrical Engineering or Computer Science is preferred but will consider alternative degree with appropriate experience.    

 
Elster offers very competitive salaries and a comprehensive benefits package including a generous 401k plan.

Please email a WORD version of your resume to raleigh.staffing@us.elster.com including “PSESA� in the subject line.