Service Desk Analyst

Atos Origin is seeking a Service Desk Analyst to join our Managed Services Team. So, why should you consider Atos Origin?

Our company culture is created every day by all of the self-motivated, committed professionals who work here. We don't pin lists of values on the wall. They're expressed in the way we work, with each other and with our clients. With over 50,000 professionals at work in 40 countries, we've created one of the most multicultural, multi-disciplined, diverse and responsive work environments in the world. Open, informal, flexible communication sets the tone in our company. We work together to deliver the top-quality, tailored solutions our clients expect all around the world. Solutions that can only come from teams bringing fresh ideas, different perspectives and individual flair. In addition to an entrepreneurial work environment, Atos Origin offers much more to its Employees. Our goal is help our people develop their skills and talents to their full potential. We annually review opportunities for people to further their careers and move in the organization. Additionally, we offer development opportunities through the Atos Origin University and we've introduced a global eLearning program as a key part of our blended learning strategy. Our eLearning offering comprises a wide range of over 2,000 different courses. With an excellent personal and professional advancement environment coupled with great benefits and competitive pay, Atos Origin is a cutting edge and premier employer.

Responsibilities

This job is challenging due to the complexity of the technical environment, the requirement to support various Atos Origin customers platforms and applications, and the mission to provide quality customer service. For example, when a customer calls and describes a PC problem, the Systems Analyst I must determine if the problem is related to hardware, software, or network by using own knowledge, documentation/manuals, and knowledge-based tools.

Requirements

This job is challenging due to the complexity of the technical environment, the requirement to support various Atos Origin customers platforms and applications, and the mission to provide quality customer service. For example, when a customer calls and describes a PC problem, the Systems Analyst I must determine if the problem is related to hardware, software, or network by using own knowledge, documentation/manuals, and knowledge-based tools. Further, for example, if they determine it is hardware/operations, there are many pieces to troubleshoot: Connectivity -- the WAN, the LAN, cabling. LAN server issues. PC hardware – physical connections, memory, display, keyboard, etc. Windows problems. Operating system problems.

There are literally hundreds of software applications, shrink-wrap and custom mainframe applications that the Systems Analyst I support. More and more of the systems are mission critical.

Further, this daily complex troubleshooting and problem solving must take place with a customer service attitude and understanding/empathy for the customer’s business need and level of technical expertise.

Education: 3+ years in multi-operating system environment. 2 years experience working in desktop environment and with word processing and spreadsheet software. 2+ years experience in a technical support environment, call center, or Help Desk . 1 year experience working in a large IS organization (multiple locations, mainframe, WAN, 1000+ personal computer workstations).

To be considered, you must meet the minimum requirements for the specific open posting for which you are applying and follow our application process by clicking on link below and submitting an application and resume. To read more about Atos Origin and apply for this position, please visit our website and complete our application form and submit your resume