Senior Support Engineer

CA, Inc. (NASDAQ:CA), one of the world's leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT. Customers can evolve their IT operations from being reactive and focused only on technology to being flexible, adaptable and focused on serving the business. Today, CA, formerly known as Computer Associates, serves the majority of the Fortune 1000 companies, as well as government organizations, educational institutions and thousands of other companies in diverse industries worldwide.We are currently looking for a qualified Senior Support Engineer to join our Technical Support team at our offices located in Portsmouth, NH or Framingham, MA.Customer Support provides CA customers with the best possible service and expertise to protect and enhance investments in CA technology and is committed to providing a degree of customer satisfaction that is unparalleled in the Industry. Qualified candidates must exhibit a high degree of professionalism, customer service, and enthusiasm. Your prior technical troubleshooting and customer support experience will help qualify you for the responsibility of providing world-class technical support for solutions. Your strong troubleshooting and root cause analysis skills will prove vital in investigating and resolving technical product issues. Key Requirements: * 5+ years hands-on troubleshooting experience * Knowledge of at least 2 of the applications or technologies listed below at an administrator, support or developer level or equivalent: - Operating Systems: Microsoft Windows Server, Sun Solaris, Linux, HP-UX, AIX, z/OS platforms - Web Servers: Apache, Microsoft IIS, Sun One, Domino or IHS - Application Servers: IBM Websphere, BEA Weblogic or JBOSS - Directory Servers: Sun One Directory Server, Microsoft Active Directory, CA Directory, or equivalent LDAP directories - Databases: Oracle or Microsoft SQL Server - Software Development: Java, C/C++, Perl, SAML, SOAP, XML or HTML - Networking and protocols: TCP/IP, HTTP, DNS or SSL * Experience with CA SiteMinder is a plus * Qualified candidates will also have strong customer service and communication skills, flexibility to work various shifts from 8 am - 8 pm M-F, and provide rotational pager support as required * BS in CS, CIS, or MIS and relevant technical certifications preferredThere's never been a better time to join CA. We're a dynamic company with a strong vision in a growing global market. At a time when customers are demanding more and more from their technology, we're changing the way the world manages IT, to help customers better perform, compete and grow. That's why the majority of leading companies across industries worldwide use our software. It's also why you'll find a wealth of opportunities for important and rewarding work. Come to CA and build the career you want.We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Personal and Sick Days, 401(k) Plan, Employee Stock Purchase Program, Fitness Center, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program, and Veterinary Care Insurance. To learn more about CA and this opportunity, we welcome you to visit our web site at www.ca.com EOE/AA ~m~ Location:   Portsmouth, NH 03801 Status:   Full Time, Employee Job Category:   Engineering Career Level:   Experienced (Non-Manager) Reference Code:   10496   Learn more about CA