Senior Manager.Program Management

Welcome to SapientNitro, where ideas reign supreme. Here, customer experiences are what drive us, game-changing marketing is conceived, awards are won, and technology is at the very heart of bringing our creative ideas to life. There’s no shame in being ambitious here; career growth is a priority for us – we help one another climb, we don’t climb over one-another. Clients aren’t just customers, they’re partners. Integrity and a team-driven environment serve as incubators for entrepreneurial minds. Getting goose bumps? Good. If you’re ready to be an idea engineer with some of the best collaborators in the industry, let’s see where you can put your talents to work.

Job Title:
Senior Manager, Program Manager

Job Summary:
The successful candidate will sell, design and conduct research and strategy engagements that lead to innovative and high quality experiences for our clients’ customers and stakeholders. This role will participate in all phases of research for the purposes of formulating strategy, discovering opportunities, defining requirements, and assessing designs. In addition, the Senior Manager, Experience Research will support practice and capability development.

Responsibilities:

* Provide senior-level interactive consulting, estimation, planning, and leadership on research and strategy projects

* Support practice and capability development of the experience research team

* Articulate value proposition and distinctions between different kinds of research

* Coordinate and execute customer, client, vendor, and market research, using qualitative and quantitative methods as appropriate, including ethnographic research, in-context interviews, facilitated work sessions, focus groups and surveys

* Monitor cultural and social trends, assessing their impact on attitudes and behavior

* Lead the gathering and prioritization of requirements based upon business requirements, user needs and technology capabilities

* Develop and apply conceptual frameworks and analytical approaches

* Leverage insight and experience to review and critique emerging behavioral models

* Frame business problems and develop detailed briefs that inform creative ideation, media mix, and communication planning

* Estimate, plan, facilitate and manage usability evaluations

* Facilitate meetings, working sessions and workshops

* Manage key tracks of work (including other individuals) in accordance with established budget, work plans and quality standards

* Contribute to thought leadership internally, in the form of practice development and project oversight and review, and externally, through presenting and publishing



Experience Guidelines:

* 7-10 years of online industry experience executing research projects including marketing strategy, digital and multi-channel commerce, content portals, kiosks, intranet/extranets, e-mail marketing, online advertising and web-based application design

* Experience with wide range of research methods such as user interviews, surveys, in-context observations and ethnographic research, shadowing, prototyping, and card sorting

* Must be able to articulate design concepts and strategies clearly

* Past consulting or agency experience required

* Successful track record of managing and mentoring people

* Established record of leading projects and cross-functional teams

* Successful record of developing client relationships

* Successful record of contributing to business development and revenue generation



Education:
Bachelor’s degree required

About SapientNitro
SapientNitro, part of Sapient, is the world’s first customer experience company. We create and engineer highly relevant experiences that accelerate business growth and fuel brand advocacy for our clients. By combining multi-channel marketing, multi-channel commerce, and the technology that binds them, we influence customer behavior across the spectrum of content, communication and commerce channels, resulting in deeper, more meaningful relationships between customers and brands. SapientNitro services global leaders such as Citi, The Coca-Cola Company, Mars, Singapore Airlines, Target, and Vodafone through our operations in North America, Europe, and Asia-Pacific. For more information, visit www.sapientnitro.com or follow us on Twitter @sapientnitro.

Sapient is a registered service mark of Sapient Corporation.

Keywords: User Research, User Experience, Market Analysis, Marketing, Marketing Strategy

Additional Information:
* Travel Percentage: 50%


Sapient is an Equal Opportunity Employer

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.

Sapient is a registered service mark of Sapient Corporation.

Keywords:
Search Analyst, SEO, SEM

Job Experience:
See above

Expected Travel Time:
About 25%

This company may offer relocation assistance.


To APPLY go to company website at:

https://sapient.taleo.net/careersection/firstpass/jobdetail.ftl?lang=en&job=184368&media_id=26393&src=Monster.com