Senior Configuration Consultant

Centerstance is seeking a Senior Configuration Consultant for a direct hire position in Seattle, Washington.

 

The Senior Consultant for the SaaS Practice will be responsible for the implementation of Centerstance's on-demand consulting practice (SaaS) SalesForce.com (SFDC) client projects. The Senior Consultant is a client-facing position that requires consulting expertise, Customer Relationship Management (CRM) industry acumen, and strong client relationship skills. The Senior Consultant may hold end-to-end engagement responsibilities including requirements gathering and documentation, implementation, knowledge transfer (training), and overseeing the production of deliverables. Engagements will require the hands-on participation of the Senior Consultant as a subject matter expert and/or application expert.

 

Client DeliveryAssist Sales in development of prototype demonstrations as assigned by management.Manage and complete system and user setup as needed.Document and implement configuration changes and data mapping requirements as needed for the engagement.Manage and execute on the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews.)Work with assigned Project Managers to fully communicate requirements to the technical team and with clients before solutions are designed and implemented.Provide quality assurance on client deliverables.Disclose appropriate, known risks and limitations to the project manager assigned to the engagement.Provide technical and functional expertise to project teams.Provide support for time tracking, reporting, and issue resolution on projects.Develop client training plan and lead train-the-trainer and end-user training sessions as required.Work with internal resources (technical and administrative) to execute and document projects at the client site as needed.Attain or exceed personal billable utilization target.Travel (up to 25%) within the Northwest Territory and occasional travel outside the territory for training and other duties as needed.Provide professional, clear, unambiguous, and complete written and verbal communication that ensures that the intended audience receives information appropriately.

 

Experience Required

· B.S. Computer Science, Software Engineering, MIS or equivalent work experience.5 - 10 years in one of the following: consulting or client service delivery.2-5 years experience contributing as a direct resource on enterprise software deployments.2-5 years CRM application experience.Experience with system implementation, analysis, and data modeling. Deep Knowledge of CRM systems and implementation required, specifically with Salesforce.com.Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support.Proven ability to manage and oversee complex together with fast moving projects in growth company.Advanced external client management and client relationship building skills.Proven track record of customer focus including the ability to foster long-term client relationships.Excellent written and oral communication and relationship building skills.Advanced group facilitation and presentation skills.Ability to establish and maintain focus including solid time management skills.Be self-motivated and driven to exceed customer and project goals, while contributing to a successful team and dealing with a wide variety of competing demands.Ability to communicate effectively with a diverse spectrum of individuals, including C-Level executives, Sales, Marketing, Customer Support, and IT staff.Software application proficiency with Microsoft Office Suite including MS PowerPoint, MS Project, MS Excel, MS Word, MS Visio.Proven ability to work with a remote team and sales force.Experience with Quick Arrow and project management certification (i.e. PMP) a plus but not required for consideration.

 

Centerstance is a premier provider of consultation, business technology strategies and project management to Northwest businesses confronting business transformation and system solution development issues. It specializes in identifying the senior talent, expertise and temperament to create highly effective teams matched to a company's needs, people and culture, and in providing complete technology solutions from problem definition and strategic planning to project implementation, training and roll-out. More information about Centerstance is available at www.centerstance.com