Security Service Technical Support Engineer

The basic function of the Security Service Technical Support Engineer is to build and enhance customer relationships by providing technical service and installation support while offering innovative ideas to improve product quality to customers, field personnel, and internal personnel.  They are to assist field technicians with technical support and communicate with customers for resolution of service problems or preventative maintenance requests.  They are to assist Security Project Managers and Account Executives with project system engineering.  The Security Technical Support Engineer is to provide technical support on field hardware, system field devices, software set-up, configuration, and programming in accordance with engineered drawings and project documents.  They are to also provide training to customers and company personnel, as requested.



To be most successful in this role, the applicant will require:

 

A four-year college degree in fields such as computer science, computer engineering, or electrical engineering and/or a two-year electronics degree from an accredited institution.

 

Individuals must be self-motivated and possess excellent verbal and written communication skills. 

 

The ability to effectively plan and manage multiple, competing projects.  Be accomplished at live presentations of software and other technical solutions.   

 

Electronic access control and/or video factory certifications in products such as Software House CCure 800, Lenel OnGuard, S-2, Milestone, and Pelco is highly desirable but not necessary, as is experience with SQL databases.

 

Microsoft or Cisco certifications such as MCSE or CCNA are highly desirable; successful candidates not currently holding these certifications should have a demonstrated ability to obtain at least one of these certifications within two years of hire.