Returns Prevention Analyst

Philips Consumer Lifestyle offers rich, new consumer experiences that meet consumers' desire for wellness and pleasure, starting from our consumer insights and guided by our brand promise of Sense and Simplicity". We are a highly consumer driven organization looking at the individual's interests in terms of their Space, their Mind, their Body, and their Appearance.Philips Consumer Lifestyle is one of three market-driven sectors within Royal Philips Electronics, delivering lifestyle solutions for personal wellbeing. Consumer Lifestyle's headquarter is based in Amsterdam with its highly international workforce of approximately 25,000 employees spread over 50 countries with sales in more than 100 countries. Philips Consumer Lifestyle operates in the business activities TV, Audio and Video, Personal Care, Small Domestic Appliances, Mother & Child Care, Electronic Accessories and Professional & Business Solutions.Examples of our products are the Whole-fruit juicer, Swarovski encrusted headphones, Aurea ambilight television, Wake-up Light, arcitec shaver and the One-touch espresso machine. Philips Customer Service Organization insures delivery on commitments to consumers. Programs and operations designed to quickly, efficiently, and courteously address any issues that may arrise after purchase of our products Your Responsibilities: Activities: Returns Prevention, Returns Processing, Manage first point of contact for Philips for all returns issues related to policy with dealers and internal departments, ie. Sales, Transportation, Marketing, and Service.Update/maintain Approved Model list by Dealer according to model and shipment information.Handle non-standard, non Qualifying requests for RA per PCE policies.Bill-Backs to carriers for Damaged in Transit Create RMA's for returns as appropriateProactively communicate with major accounts returns groups.Confirm and initiate PGI process when determined that warehouse did not ship product or product not received back in the warehouse once Proof of Receipt (POR) is provided.Train all administrators on systems involved to ensure customers receive their return authorizations within a 72 hour turnaround.Reduce returns by helping resolve issues repeatedly occurring by the carriers. Your Profile: Other requirements: > 2 yr experience in Sales, Marketing, Logistics, or Customer Service Negotiation/Influencing skills Partnership/Relationship management . University degree Multicultural experience Personal: Strong communicator (verbal and in writing). Energetic, dynamic; Inspiring. Financial and business analysis skills Contacts: Philips Notes Philips is an equal opportunity employer. Job ID: 53893 Apply here View all "Philips" jobs Learn more about Philips Send this Job to a Friend