Project Analyst

Project Analyst

 

About Elster Integrated Solutions

Elster Integrated Solutions (EIS) delivers AMR and AMI systems to help utilities improve their revenue cycle services, customer service, and delivery reliability as well as implement demand response and conservation programs. Elster Integrated Solutions delivers and integrates metering automation solutions for utility customers so that they can better manage their business in the area of gas, electric, and water usage as well as facilitate new end customer programs. Experienced in field-proven AMR/AMI system deployment, EIS enables business and customer management from metering information. Core to EIS solutions are the use of intelligent standards-based communications. For more information, visit http://www.elster-eis.com.

Responsibilities/Duties

The Analyst will provide project implementation support for advanced metering infrastructure (AMI) server implementation for customers reading electric, gas and water meters using the Elster EnergyAxis AMI system.  

 

Other duties include…

·  Initiate, track and resolve customer technical issues and address them immediately or deliver to the appropriate level of support with adequate case description, and provide feedback to customers. 

·  Address customer technical issues through Elster’s knowledge base, and any other customer support tools in use or planned by Elster. 

·  Perform high level site acceptance testing of the Energy Axis System at customer sites.       

 

Qualifications

·  Four or more years of experience with customer support and/or quality testing. 

·  Ability to troubleshoot systems and communication problems,

·  Good customer interface skills are essential. 

·  Candidate must be intuitive, self-motivated and resourceful and have good communication skills,

·  Be independent, a good team player, and have the ability to manage stress. 

·  Some database and SQL knowledge is desirable but not required. 

·  Experience with wireless communication a plus. 

·  Education:  Bachelor of Science in Electrical Engineering or Computer Science is preferred but will consider alternative degree with appropriate experience.

 

 

Elster offers very competitive salaries and a comprehensive benefits package including a generous 401k plan.

 

Please email a WORD version of your resume to raleigh.staffing@us.elster.com including “PACKâ€� in the subject line.