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 Part Time Tech Support Specialist

Details
Country: USA
Location: California-Anaheim/Huntington Beach Anaheim, CA 92806
Total applied: 40
Job Category:IT/Software Development
Relevant Work Experience:1+ to 2 Years
Education Level:Certification
Location:Anaheim, CA 92806
Status:Part Time, Employee
Occupations:Desktop Service and Support;Telecommunications Administration/Management
Career Level:Entry Level
Shift:First Shift (Day), Second Shift (Afternoon)
Relevant Work Experience:1+ to 2 Years
Part Time Tech Support Specialist

Job Description and Responsibilities:

· Coordinate incoming phone and email requests for issue resolution and requests for product information

· Provide phone and email technical consultancy and customer service to resolve customer issues and answer customer questions

· Issue RMA when the problem is hardware related and can not be repair over the phone or email.

· Documents all requests and records all activity in CRM and RMA management tool

 Job requirements: Working knowledge of TCP/IP, DHCP, DNS, Operating Systems, IP Addressing, DOS Commands, Hardware and Software troubleshooting skills is an advantage.

2.  Must be able to communicate (listen, speak and write) effectively with users.

3.  Must be willing to work on addition hours with short notice

 

Compensation

 

 ZyXEL offers a competitive wage. Email resume and salary history at: jobs@zyxel.com

- Apply for Part Time Tech Support Specialist


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