OPERATIONS MANAGER - San Diego, CA

Job Category:Operations Services Primary Location:USA-CA: CALIFORNIA-SAN DIEGOSchedule:Full-time Job Type:Standard Employee Status:Regular Yes, 25 % of the Time Job Posting: 2008-09-04Description: OPERATIONS MANAGER - San Diego, CA Essential Job Functions Manages operational management team and service delivery staff to ensure service levels and objectives are met. Creates and implements operations improvements to meet established objectives across multiple facilities. Manages activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area. Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Identifies matters of significance and recommends appropriate course of action. Coordinates and communicates with other managers to leverage resources and discuss solutions to problems. Develops processes for leveraging and using resources to meet customer needs. Implements highly complex core business processes and guides process improvement initiatives in order to enhance customer service. Investigates process matters of significance or enhancements and implements solutions. Develops and maintains communications with the customer, management and staff to ensure that service is delivered on time and within budget or contractual obligations. Investigates and resolves matters of significance as appropriate. Coordinates with account and operations management to develop and implement operational budgets, forecasts, and business plans. Ensures appropriate planning of the impact of marketing efforts, outages, service level agreements and other issues for assigned area. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis. Basic Qualifications Master's degree or equivalent combination of education and experience Master's degree in computer science, management information systems or related field preferred Twelve or more years of information technology or computer operations experience Nine or more years of supervisory or management experience included Experience working with customer technology and support requirements Experience working with the information technology industry and awareness of developments Experience working with generally accepted accounting principles and accounting software Other Qualifications Strong leadership skills to oversee multiple facilities, operations and/or accounts Strong human relations skills to select, develop, mentor, discipline and reward employees Strong analytical and problem solving skills Strong interpersonal and presentation skills for interacting with team members and clients Strong communication skills Strong organization and time management skills Ability to work in a team environment Must reside in the San Diego area or be willing to relocate there immediately at own expense, as no relocation funds are availableRemote Work Location Authorized:No Relocation Assistance:Not AvailableClearance Level:Secret Create Success