Network Operations Center Support Engineer

Unisys is a worldwide information technology services and solutions company. Our people combine expertise in systems integration, outsourcing, infrastructure, server technology and consulting with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage. Day to Day Work This position is one of the initial points of contact for any network trouble tickets generated by the Service Desk or a network event. This engineer either resolves problem or escalates to higher support tier. Response to network incidents and client requests includes following documented procedures, notifying clients, basic troubleshooting, monitoring progress toward client SLA, engaging third party support, verifying resolution, and answering questions from client and key Unisys personnel. Key Responsibilities Analyzes local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. Resolves interoperability problems to obtain operations across all platforms including E-Mail, file transfer, multimedia, teleconferencing and the like. Configures systems to user environments. Supports acquisition of hardware and software as well as subcontractor services as needed. Technical & Behavioral Skills CCNA desired, NOC support experience required. Ticleting Systems experience required. Shift Work We offer a fully competitive total rewards programs in a Pay for Performance environment, including opportunities for growth and development through Unisys University, an above market vacation policy, tuition reimbursement, competitive health and welfare benefits including medical, dental, life, disability, 401K and (featuring immediate eligibility) and a developing array of work/life benefits.If you are interested in applying for this employment opportunity or exploring similar opportunities, please Apply Online. Unisys is an Equal Opportunity Employer. M/F/D/V. Company:  Unisys Location:  Eagan, MN 55121 Status:  Full Time Job Category:  IT/Software Development Company:  Unisys Reference Code:  WB3/M2ON/222718