Network Engineer I

QinetiQ North America's Mission Solutions Group provides mission-critical engineering, IT and security support services to customers in the space, security, defense and intelligence communities. With decades of mission experience supporting U.S. defense and security programs, we're trusted to deliver responsive solutions to the toughest challenges.

From ensuring the success of NASA space launches to securing the information networks of our Defense and civilian agency customers, we understand how to translate complex system specifications into mission solutions.

We help our customers meet the challenges of:Enterprise and Embedded IT Solutions Systems Engineering, Operations, and Acquisition Solutions Hardware and Software Design, Engineering, and Integration Solutions Information, Program, and Technology Security Solutions Intelligence and Counter-Intelligence SolutionsWe proudly support Defense and Intelligence customers as well as those in NASA and other civilian agencies.

The Network Engineer I (voice) position supports the Customs and Border Protection Voice Communication Branch in the area of PBX administration/maintenance, and video teleconference support services. Specifically the Network Engineer I (voice) shall provide a broad range of technical and administrative telecommunication support services to include: AVAYA PBX system administration/maintenance for: multiple PBX systems. ? Perform MAC's for approx. 4000 users at multiple locations. ? Participate in the analysis and resolution of network and telephony problems. ? Install and/or troubleshoot telephones (Phone types: 2420, 2500, 4600, 8400, 6400 series and Polycoms), fax machines, cross connects (66 and 110), alarms/errors, routing tables, meet-me conference vdns/vectors, and trunks. ? Maintain and troubleshoot Intuity Audix including auto-attendants. ? Monitor Call Accounting System and run reports as requested. ? Maintain MS Visio maps and multiple databases. ? Perform weekly/monthly backups for all phone and voicemail systems. ? Program ACD Call Centers as needed. ? Escalate trouble to telecom vendors and follow through to completion. ? Be responsible for ordering of EVC voice data equipment, materials and services. ? Perform conference bridge setup and scheduling. ? Support video teleconference design, installation, and maintenance of Polycom vtc systems.QualificationsThe successful candidate will have the following skills and work experience: ? A strong background in telecommunications knowledge, including network services, PBX and hybrid / key systems, and cable distribution systems. ? Minimum of 4 years working experience performing day to day operations (Moves, adds, changes/System Administration/troubleshooting of Avaya Definity, G3R, S8100, G3SI, S8500, S8720 and Prologix telephone systems.). Intuity Audix; Modular Messaging; CMS System Administration experience, EAS Contact Center programming and report creation via CentreVu Supervisor desired CMS; ? SecureLogix knowledge is a plus, as with Cisco IOS.The candidate should possess strong organizational skills, possess good written and verbal communication skill, a strong work ethic is a must, be able to manage and prioritize multiple activities, work with little supervision, have good project management skills, call center experience, be available to work some weekends and nights when necessary, and be on call 24/7 for emergencies.