Linux System Administrator II- Managed 2nd Shift

Rackspace Managed Hosting, the world’s fastest growing, profitable, managed hosting company, is looking for energetic, passionate Linux Systems Administrators. Rackspace is the place to come for big challenges, big opportunities, and a cool corporate culture. The Rackspace core vales are: FANATICAL SUPPORT™ in all we do RESULTS first: substance over flash Embrace CHANGE for excellence PASSION for our work Keep our PROMISES. We treat each other like FRIENDS and FAMILY

The Linux System Administrator provides technical support and technical consulting for Rackspace customers. Administrators have both direct (phone) and indirect (via email) contact with customers to assist in troubleshooting and maintaining complex web server configurations. Linux Server technicians have an extensive knowledge of web hosting technologies of Linux/Unix operating systems, and are able to handle over 90% of all customer issues that may arise.

Responsibilities: Provide fanatical customer service at all times. Go above and beyond to solve any and all customer issues. Customer service focus is a must. Proactively monitor customer trouble tickets. Ensure that all tickets and phone calls are handled within appropriate service level agreement timeframes. Escalate tickets as needed Serve as an escalation point for lower level support technicians. Participate in rotating on-call schedule as a senior member of customer operations.

Job Requirements:
DNS fundamentals, including diagnostics with Unix tools Network fundamentals, including diagnostics with Unix tools Red Hat Linux Apache 1.3 and/or 2.0 Sendmail & Postfix Qmail & VPopmail vsftp  OpenSSH daemon and client Plesk Control Panel Generating and managing SSL certificates using openssl 2-3 years experience

Rackspace Managed Hosting is an Equal Opportunity Employer

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