Level I Help Desk - Bilingual English/German - LOCAL

Summary: Our client is dedicated to the design and construction of nuclear power plants and research reactors, instrumentation and control, modernization and maintenance services, components manufacture and the supply of nuclear fuel. With manufacturing facilities in 41 countries 61,000 employees worldwide, their businesses help meet the 21st century’s greatest challenges: making energy available to all, protecting the planet, and acting responsibly towards future generations. They have an immediate opening for a Level I Help Desk professional who is bilingual English/German.  This is an open-ended contract position with potential for permanent hire.  Compensation is $15-17/hr, based on experience.  Candidates must be local to Charlotte, NC  (north Charlotte/University area). A Level I Help Desk professional is the first person that is contacted by a customer when they have an IT question or need. This communication will set the tone for the entire experience the customer has with the Help Desk. The Help Desk professionals may be the only personal contact a customer has with the organization. It is imperative that a level one professional clearly understands his or her job responsibilities and is provided with the tools with which to exceed the customer’s expectations at every contact and represent the organization appropriately.   Responsibilities: Treat the customer with respect Respond to incoming questions in a timely manner, track 100% of all customer contacts, research questions and issues and resolve each interaction with customer satisfaction. Perform his or her responsibilities according and meets the specified Service Level Agreement Dispatch calls to field technicians when appropriate Escalate/assign requests to the next level support personnel when appropriate via proper escalation procedures Document each incoming request into the Incident Management program Document each contact with details and enough information as not to cause extra efforts by other support personnel Regularly attend technical and communication training sessions Stay up to date with company policies and procedures Become well versed with common problem inquiries and be able to provide immediate solutions. Work on special projects on an as needed basis Follow up and review requests received on a weekly basis to ensure data accuracy and integrity Requirements: Local/commutable to Charlotte, NC (north Charlotte/University area) At least 1 year recent experience working on a help desk, answering PC hardware and software support questions. Bilingual with strong written and verbal English and German language skills Strong sense of customer service Ability to effectively prioritize Possess great organizational skills A+ Certification preferred but not required  Qualified and interested candidates should forward a Word (.doc) version of their resume to kristen.johnston@systemoneservices.com   If you are not bilingual in German and English and you do not have recent experience working on a help desk, please do not apply for this position.      Company: System One Location: Charlotte, NC 28262 Salary: 15.00 - 17.00 USD /hour Status: Full Time, Temporary/Contract/Project Job Category: Customer Support/Client Care Relevant Work Experience: 2+ to 5 Years Career Level: Experienced (Non-Manager) Company: System One Contact: Kristen Johnston Email: Apply by Email Reference Code:: JO159164