Lead Network Solutions Specialist

SITA is the world's leading service provider of IT business solutions and communications services to the air transport industry. SITA manages complex communication solutions for its air transport, government and GDS customers over the world’s most extensive communication network, complemented by consultancy in the design, deployment and integration of communication services.  SITA also provides market-leading common use services to airports and air-to-ground communications to airlines. We deliver a comprehensive portfolio of e-commerce solutions for airlines and are pioneering new technologies in areas such as in-flight passenger communications and transportation security. Motivated by industry concern for lower costs, asset optimization and an improved passenger experience, we aim to simplify travel and transportation removing complexity and improving our customers’ operational performance.

 

SITA has two main subsidiaries: OnAir, which is leading the race to bring in-flight mobile telephony to the market, and CHAMP Cargo systems, the world's only IT Company solely dedicated to air cargo. SITA also operates two joint ventures providing services to the air transport community: Aviareto for aircraft asset management and CertiPath for secure electronic identity management.

 

Across the globe, SITA employs people of more than 140 nationalities, proficient in over 70 languages, and covers 220 countries and territories. With its main office in Geneva, Switzerland, SITA has revenues of US$ 1.4 billion annually. For more information, please visit our website at www.sita.aero.

 

 

 

Job title

 

Title / Code Lead Network Solutions Specialist

 

Job purpose

 

To develop and support telephony, voice and data networking within SITA, focusing on a number of areas of responsibility:

 Ensure that SITA internal Customers are totally satisfied with every aspect of the corporate telephony and networks’ service. Ensure delivery of voice network and site-level telephone services and solutions to SITA internal customers worldwide whilst maintaining strong supplier and customer relationships.

 Work with designers, project managers and suppliers to design and deliver solutions that are aligned to customer requirements and that realize the stated business benefits, within an overall IS strategic framework.

 Assist in the management of 3rd party suppliers: Implement service level performance measurements for service providers. Ensure that SLA targets and commitments are met and a continuous improvements process met.

 Support the delivery of the IT Infrastructure and Operations Programme, taking a direct, hands-on leadership or active support role as required.

 Operational management for the delivery of Mobile Telephony services within region and globally.

 The job holder will gain experience in a complex, highly visible corporate programme environment, with exposure to projects, activities and people across SITA Business Units and Support Functions. This person will assist in the project management of one or more projects within the constraints of scope, quality, time and cost to deliver specified internal requirements and meet defined satisfaction criteria.

 

 

Key-result areas

 Responsible for Service Delivery to internal customers of SITA voice and data networking services: Management of external suppliers and internal support technicians to ensure agree service levels for support of the SITA Internal IT Infrastructure are met.

 Shared ownership of Problem Management for Corporate networking and voice service issues. Deliver reactive service escalation handling and assistance with the management of problems within timezone. Act as “Problem Ownerâ€� for specific network and voice service issues.

 Escalation point for internal service issues within the region and globally.

 Ownership and management of network and voice equipment inventory.

 Manage change control as related to corporate data networking and voice services.Implement operational and project reporting. Management of operational (standard) changes within the routine operation of corporate data networking and voice services.

 Support for cost management activities, including management of invoices from suppliers, expenditure tracking and monitoring. Identify and recommend potential new cost saving initiatives.

 Delivery of preventative maintenance tracking.

 Management of Service Level Agreements to ensure supplier compliance and delivery against these.

 Ownership and Support of Projects: Significant support for projects delivered as part of the IT Infrastructure Programme. Responsible for planning and project implementation in assigned areas.

 Work with the customers and within SITA IS to identify both strategic projects and tactical projects where network Infrastructure can bring about significant business benefits.

 On a temporary assignment basis, the job holder will be required to work on specific transformation or improvement activities or projects. The exact role will vary in each case, but the intention is to work in a coordination or support role alongside other team members to progress critical transformation or improvement projects.

 Develop the capability to oversee implementations with service partners, third party suppliers, and internal SITA business units, and monitor the tracking of these milestones against delivery requirements. Work closely with local, regional and global SITA and third party project stakeholders to maintain the focus on the project

 Maintain operational and service management processes with all the suppliers.  In particular with: GNOC for LAN; CSBU (OBS) for WAN, voice and other services, site-level contacts for local telephone services, 3rd party suppliers for audio and video conferencing, and telephone Calling Card services, and Telco’s for PBX maintenance. 

 Work with suppliers to design and implement an IP Telephony programme, and to ensure timely separation of the SITA corporate voice and data networks from those of OBS.

 Promote network services solutions that can provide business benefits.

 Such other duties that may arise from time and are pursuant to the role.

 

 

Job contacts

 

 Within SITAIT Infrastructure Management TeamManagers at all levels and across all SITA Business Units and Support FunctionsGNOCCSBU (OBS)PurchasingGeneral ServicesSite- level points of contact for voice and data network

 

Outside SITAAudio and video conferencing management teamsTelco’s e.g. BT, C & W, etc.Other main 3rd party suppliers to IS (existing and potential)

 

 

Job dimensions

 

Decision making authorityAgreeing action plans and improvement initiatives with staff / customers to address specific issues with the IT Infrastructure services.Recommending and initiating network infrastructure and telephony improvement or stabilization projects.Shared responsibility for telephony solutions managed by IS Infrastructure and Operations (Mobile, Analogue/PBX, Avaya IPT, Cisco IPT.) Shared responsibility for network infrastructure, services and operations being delivered to IS customers. These services are critical in supporting all IT users within the business and their mission critical applications, as well as IT productivity tools.

 Staff·  No direct reports. However, will lead various project and operational teams, virtual teams and shared resources and will manage and lead workshops, conference calls and internal/external communication activities.

 

Budget managedNone directly. However, has responsibility for the budgetary analysis, recommendations and management for specific operational issues.

 

 

Education, knowledge and skills required

 

Education

University degree or equivalent experience.

 

ExperienceOver 10 years experience in voice and data network InfrastructureExperience with internal change projects would be a definite advantage International business experience in complex, matrixed organizationsFormal networking qualifications – Technically competent in technologies such as WAN/LAN, ATM, IP networking and voice (IPT/PBX.) Significant exposure to complex Cisco environments.At the minimum level, a Cisco certification at Associate or Professional level is required

 

Skills & Knowledge

 Ability to structure and implement changes within complex, dynamic and uncertain environments Track record of structured thinking and solving Network problems Strong analytical, conceptual and problem solving skills Ability to get things done without holding direct authority. Mature and able to work with tight deadlinesHighly disciplined and methodical Possesses sound judgmental and decision making skillsExposure in international IT/Telecommunications projects with at least one (1) major rollout is highly desirable.Willingness to probe and challenge peers on project progress Self starter, comfortable working alone or within a teamService and customer managementSupplier managementProject managementTechnical knowledge of International (multi-site) private voice and data network technologies, including Soho and remote access services.Understanding of Internet technologies and protocolsUnderstanding of extranets, and network security mechanisms and processesStrong customer focusInnovation and FlexibilityAble to work effectively in a matrixed organizationWilling to travel as may be required on an occasional basis.Clarity and fluency in spoken and written English essential. Other languages an asset. Strong written and verbal communication skills with all levels of management are required.

Qualified candidates should send their resume in MS Word format to karen.stack@sita.aero indicating job title and reference code in the subject line.