IT jobs: AMS Lead– Application Maintenance and Support Services

The Alberta Health and Wellness AMS team is seeking an IT professional with several years of application maintenance and support experience in a leadership role to deliver services to our client. The AMS Lead has overall responsibility and accountability for both the day-to-day success of the transition activities to move the client into a steady-state operation under CGI management, as well as for ongoing applications and operations management over the life of the CGI – Client partnership.

This position requires:

• Ability to build and maintain client relationships
• Excellent maintenance and operations process knowledge and implementation
• Methodical and systematic problem solving skills
• Good leadership and organizational skills
• Team work and collaboration skills to gather the needed information and clarify issues and questions
• Minimum 8 years IT experience predominantly in applications, maintenance and operations
• Minimum 5 years leadership experience on large scale (5 or more resources) maintenance or operations initiatives
• Minimum 4 year of systems analysis and design experience
• Minimum 4 year of demonstrated strong communication skills, both written and verbal
• Minimum 5 years of experience in a established system development methodologies
• ITIL Foundation Certification (highly desirable)

Other relevant experience, such as:

• Application development or maintenance in client server environments;
• Project Management experience and use of PM tools (MS Project);
o Cost management
o Scope Management
o Schedule Management
o HR Management
o Risk / Issue Management
• Business modeling experience;
• Data modeling experience;
• Web development experience; or
• Business Process Re-engineering experience.

The following experience is highly desirable

• Experience in an Electronic Health record environment
• Experience in process frameworks like CMMI, ITIL, ISO
• People care responsibilities (interviews, reviews, goal setting, etc.)


Key Responsibilities:

• Understanding, development and implementation of application maintenance procedures for change, incident, problem and release management.
• Ensuring all processes and procedures for service requests, consulting requests, incidents, problems and release management are followed.
• Managing operations to meet service levels.
• Managing the day to day activities of the maintenance team.
• Planning, scheduling, monitoring and reporting of maintenance activities.
• Interfacing with business users in day to day activities related to phases of planning, design and development.
• Liaising with the Business clients at the Client Site regarding AMS initiatives.
• Responsible for resolving or escalating maintenance/operational issues.

In addition to the maintenance support, the AMS Lead may manage minor enhancements to the applications as needed by the client. This will be achieved through careful work load balancing, scheduling and prioritization.

The AMS Lead will need to be a bridge between the team and CGI Service Delivery Manager. Additionally, the AMS Lead is to assist the Service Delivery Manager and Account Manager in identifying new opportunities and growing the account with the client.

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 100+ offices worldwide. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients win and grow. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

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Skills:
Application Development
Leadership
SDLC
Communication (Oral/Written)
Systems Analysis
Business Process Reengineering
Change Management
Client Relationship
CMMI
Data Modeling
Healthcare (Loc)
ITIL
People Management
Problem Solving/DecisionMaking
Project Management
Release Management
Risk Management / Analysis
Scope Management
Service Request Management
Web Development


To APPLY go to:

https://clients.njoyn.com/CGI/xweb/XWeb.asp?tbtoken=Z1lbShleRFU4anwEQ1YgEldUeWQsd0xYdiFYTlAODBVFLEsbWUYZcRFzc0xRGVtQSHBkWDpQ&chk=dFlbQBJQ&Page=JobDetails&Jobid=J0811-1558&BRID=160034