IT Systems Support Specialist/Helpdesk Analyst

 

POSTING DATE:     AUGUST 19, 2008

 

TIME CONSTRAINTS:       IMMEDIATE NEED







COMPANY & INTRODUCTION: 



·        In business since 1976

·        Headquartered in Lafayette, Louisiana

·        Doing business predominantly along Louisiana Gulf Coast, but also in various locations around the United States

·        Specializes in:



1.      Outsourcing human resources in a variety of IT-skilled positions

2.      Designing, providing, and implementing state-of-the-art systems solutions for small-to-medium sized businesses

3.      Developing custom business software applications

4.      Marketing its own suite of business software packages

5.      Provisioning computer equipment, operating systems and peripheral devices, including LAN and WAN solutions

6.      Providing systems installation, network configuration, and break-fix services

 

JOB POSITION:

IT Systems Support Specialist/Help Desk Analyst

 

JOB LOCATION:

Central Business District, Houston, Texas

 

LOGISTICAL REQUIREMENTS:

·        Be able to provide the necessary transportation to allow individual to arrive at work promptly and to leave the workplace no earlier than the designated times of operation

·        Regular attendance, promptness, reliability, and dependability are of extreme importance in this position

·        Days of Operation: Monday thru Friday (except for company-recognized Holidays)

·        Normal Times of Operation: 6:30am – 4:15pm (to be discussed at time of interview)

·        Compressed Schedule (9 hour work day and every other Friday off)

 

COMPENSATION:

Salary + Benefits (including flat Parking Fee)

Details to be discussed during interview process

CONTACT:

Submit resume through .

PLEASE INDICATE that you are responding to: Job# 20080819-HOU.

 

 

JOB DESCRIPTION:

Work as a Help Desk Analyst to perform various IT-related tasks. A sampling of those tasks is listed below:

·        Provide prompt, courteous and comprehensive service-request support, problem resolution, and when necessary, escalation of such requests via phone, web, email, and deskside, for various business applications, desktop/laptop computer and LAN issues, including routine network administration, VPN ID Administration, Email Administration, and general helpdesk tasks.

·        Install and configure various hardware and software

·        Troubleshoot hardware and networking problems

·        Assist with research and implementation of proactive measures to ensure the highest possible uptime performance for Customers.

 

 

GENERAL JOB/SKILL REQUIREMENTS:

The successful candidate will have the following as a minimum:

·        Minimum of 4 years work experience in the IT field

·        Advanced knowledge of, and experience with MS-Office products and Citrix

·        Advanced knowledge of, and experience with Windows XP Operating System, with standard “bundle� applications

·        Advanced knowledge of, and experience with various computer hardware, such as desktop and laptop computers, routers, laserjet printers, network equipment (network interface cards, etc)

·        Customer focus, courtesy and a sense-of-urgency

·        Excellent phone etiquette and communication skills

·        Clear speech, proper grammar, personable demeanor

·        Excellent troubleshooting, analytical, documentation and organizational skills

·        Neat, well-groomed and well-dressed appearance

·        Must be dependable, have a positive attitude, be a “team player�, and be able to manage multiple client projects/issues simultaneously, work independently, maintain good records, and work well under pressure

 

Additional consideration will be given to candidates with the following:

·        MCSE and other pertinent industry certification(s)

·        College Degree

·         

SAMPLING OF ENVIRONMENT & DUTIES:

·        SMS delivery of software

·        Automated anti-virus updates

·        Software installation via corporate web site (with SMS backend)

·        Standardized peripheral units (printers, monitors, etc)

·        Standard set of support tools on every desktop

·        Ticketing system