IT Helpdesk Analyst - Join a Leader in the IT Industry!

IT Helpdesk Analyst – Join a Leader in the IT Industry!Job Id:INFO-SDEO5

For the experienced Helpdesk Support Technician who thrives on helping people and developing solutions to technical problems, this is your opportunity to join our growing team and take your career to the next level. As a IT Helpdesk Analyst for InfoPartners, a successful IT consulting firm, your primary mission will be to develop solutions for customers as well as remotely administer client servers, workstations and laptops using customer-centric methodologies. You will thrive in our close-knit and dynamic team environment where you will be encouraged to consistently expand your knowledge base. Take this opportunity to make your impact on a truly innovative organization!

InfoPartners provides outsourced computer and network support 24x7, both onsite and remotely, for small businesses throughout the San Francisco Bay Area. The company has defined its service quality by supporting many of the most demanding Venture Capital, life science, Professional Service and financial firms in Silicon Valley. Founded in 1994 and headquartered in San Carlos, California, InfoPartners has built a reputation for premier quality computer and network support priced to serve the needs of small businesses. InfoPartners is privately-held, internally-funded and profitable. We offer employees a complete and very competitive package of base compensation, aggressive incentives and a full benefits package including medical, dental, and vision insurance, and 401(k).

As an IT Help Desk Analyst, based at our headquarters in San Carlos, you will be an integral part of our 24/7 support center. Prior experience in a customer-facing IT role will give you the necessary troubleshooting skills to diagnose and resolve issues quickly and professionally. Your knowledge of the ins and outs of Microsoft Office 2003/2007, Windows XP and Vista, Mac OS 10, Windows Server 2003, Exchange 2003 and 2007, networks, mobile devices (Windows Mobile, Blackberry, iPhone), VPNs and data backup and recovery will enable you to surpass customer expectations. As you will be interacting with external clients and with internal management, operations and project management teams, effective communication skills are crucial. Your ticket documentation skills, including the ability to competently and succinctly describe steps taken to resolve user issues, will be highly valued. Success in this role will mean excellent feedback from clients and exceeding client expectations. Take this opportunity to grow your career and expand your technical knowledge with a leader in the IT industry!

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Once you have completed the interview, your information will be forwarded to the hiring authority for decisions on next steps.Related Keywords:helpdesk, IT support, technical support, information technology, IT engineer, Tier II, remote support engineer, systems administration, systems engineer, network engineer, network administrator, desktop support, technical calls, tech support, Windows XP, Windows 2003, Mac OS X, MS Office, TCP/IP, DNS, DHCP, firewall, Netscreen, SonicWall, Cisco PIX, Veritas Backup Exec, end-user support, Linux, UNIX, Active Directory, MS Exchange, GoodLink, Blackberry, troubleshooting, customer service