IT Consultant / Sales Engineer

Technical Service Director

 

 

Company Description:

Convergence Networks is a dynamic, fast growing network support company specializing in small and medium sized business customers.  We set ourselves apart from competitors by creating strong, lasting relationships and providing world-class customer service through our experienced team of certified technicians.  Our office is located in Milwaukie, OR

 

Being rated as one of the Top 100 Places to Work in Oregon for the fourth consecutive year, Convergence Networks offers many benefits to its employees including: 401k match Medical, Dental, and Vision insurance A competitive Paid Time Off policy Certification and education reimbursement Mileage reimbursement Expense account for travel, parking, related client expense reimbursement, and customer gratitude reimbursement. 

 

Job Description:

Convergence Networks is looking for a well qualified Technical Services Director, similar to what mid-size organizations would refer to as a IT Manager.  Ideal candidate must have strong customer facing communication skills looking to leverage their high end knowledge of IT solutions providing to build long lasting relationships with small to medium sized businesses.  The ideal candidate must have a diverse technology background coupled with excellent verbal and written communication skills.  In this position you will be acting as the chief technology officer for small and medium sized businesses.  Responsibilities will include working with business owners to give technology recommendations and budget for existing and future technology needs.  Additional responsibilities will include maintaining profitability, account retention, driving standardization and stability on assigned accounts.  To support these responsibilities a basic knowledge of business and accounting principals will be necessary.

 

Attributes:

The ideal candidate will possess the following attributes: Strong presence in network administration Proven experience in providing design and deployment of IT solutions to small businesses.  Excellent written, verbal and listening skills.  Basic understanding of business economic situations, including cash flow, P&L statements, ROI, and sales cycles to be able to make recommendations and understand decisions. Determine risk assessment with regards to Meantime to Repair and Meantime between failures with regards to business needs vs. costs Comfort discussing economic situations including supporting internal accounting department Comfort in front of small group of managers discussing complex technical and business topics Manage time effectively with strong organizational skills Self directed but strong commitment to teamwork and team building Ability to understand complex business and technical situations; These situations may be presented directly in meetings with the management of our customers, via internal network administrators and systems Engineers, or understanding of changes to the market place Empathy for customer situations Single point of contact for customer service related issues  Ability to triage incoming customer issues quickly and efficiently Ability to sense customer urgency and prioritize based on urgency Manage multiple tasks across multiple customer networks World class customer service and interpersonal skills Outgoing, positive personality

 

Requirements:

Must meet all of the following: Reliable and insured vehicle Clean driving record Clean criminal record Type at least 40 words per minute

 

Must meet ONE of the following FOUR options: 4 years of relevant experience and MCSA or MCSE 4 years of relevant experience and Bachelor’s Degree or CCNP 4 years of relevant experience and an Associate’s Degree (IT related), A+, Network +, security+, Linux +, or CCNA 5 + years of relevant experience

 

Relevant Experience: Network administrator, IT Manager or IT Team Lead Experience setting and presenting budgets to a management team or CIO/Director of IT. IT consulting or implementing solutions to small organizations or independent business owner Entry-level Project Management or Design and project deployment

 

Roles and Duties: Directly assisting customer to leverage their current network infrastructure to gain internal efficiencies Creating customer facing SOP (Standard Operating Procedures) documentation Provide one on one manager and user training to leverage technologies within an organization Consult, Design, and Project Manage to existing customer networks based on best practices and industry standard methodologies Daily activities include customer site visits, providing regular meeting rhythms in an effort to develop “customers for life�.  Interface with customers to detail and explain critical technological issues and recommend solutions Drive  existing networks with the use of Network Administrators and System Engineers, toward consistent, best practice implementations that provide maximum uptime, minimal downtime, and maximum availability Take defined goals from consultation to generate a blueprint for technical staff to follow to complete a successful implementation.   Work with customer and internal network administrative staff to provide necessary hardware specs, labor requirements and descriptions to inside sales team in support of a profitable quotation for the customer Perform network design tasks to develop appropriate solution that meets customer needs Prepare scope of work documents and project plans for execution by technicians Work with Technical staff and clients to coordinate details, dates, and times for projects Provide necessary guidance on existing security configuration that supports business activities and provides securest environment for confidential data, trade secrets, and government regulations Work with our customers Management team to define critical/non-critical systems, their financial impact to operations and proper expectations on time to resolve for those systems Work with internal administrators to initiate monitoring of key services Work with customer and service support to establish activities that provide proactive support to maximize network uptime and reduce network incidence Document all issues in ticket tracking system to ensure full ownership, monitoring, control, and tracking Fulfill active and consistent role as Change Manager for client networks to ensure changes are comprehensively considered and implemented without creating service interruptions or outage Final responsibility and accountability for the health of the client relationship, network health and customer profitability

 

Conceptual understanding of the following technologies: Desktop Operating Systems (2000 / XP / Vista) Server Operating Systems (2000 / 2003 / 2008, Linux) Email Servers (Exchange 2000 / 2003 / 2007) Backup Solutions (Veritas Backup Exec 9.1 / 10.0, 11.x DAT, DLT, LTO, AIT, Tape, Disk and online) Enterprise Antivirus Solutions (Symantec Enterprise Edition) Enterprise Firewalls and key feature sets (Cisco PIX, Netscreen, Fortinet, SonicWall) Wireless Access Points (Cisco, SoHo) Database Servers (SQL Server 2000 / 2005) Directory Services (Active Directory, Group Policy) Web Services (IIS, SharePoint Portal Services) Client server hosted computing Internet Protocols (DNS, SMTP, TCPIP) Domain registration, DNS hosting, Email flow and Spam filtering technologies Remote Application Servers (Citrix MetaFrame, Windows Terminal Services, New Moon) Software Licensing Programs (Microsoft Open License, OEM, Retails, Symantec, Veritas) Server Hardware (Dell PowerEdge, Intel Whitebox) VPN (Remote Access, Site-to-Site, IPSEC, PPTP) VMWARE or Virtual Computing Technologies Wide Area Network Technologies (FT1/T1/T3, DSL, Frame Relay) Remote Control Utilities (VNC, GoToAssist, PcAnywhere)