IT Business Analyst - Mobility Solutions

We simplify healthcare by focusing on the people in the care cycle - patients and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.Some product highlights: 256-slice Brilliance iCT scanner, Integrated cath lab, Avalon FM 20 & FM 30 fetal monitors, Ambient Experience MR and CT systems, Philips Lifeline's personal emergency alert service. The Customer Service (CS) IT team is responsible for designing and delivering IT solutions and processes for Philips Healthcare's Customer Service business. CS is a highly important and strategic business and represents a substantial part of PHS. CS IT includes several key functional areas including core SAP R/3, business reporting, mobility and field operations solutions, call center integration, contracts, and CRM integration.The CS Mobility/Field Operations (FO) team includes:- Work Order Management (WOM)- Field service engineer and service manager mobility tools- Field service engineer-based Human Resources capabilitiesWe are seeking an experienced, mid-level analyst to work in our WOM/FO team on mobility solutions and processes and deploy these capabilities across Philips Healthcare Solutions (PHS). Your Responsibilities: * Scope - overall work order management and field operations areas; mobility solutions; performance assurance tools and processes* Member of Customer Service WOM/FO team (worldwide IT organization)* Functional scope and designs - participate in/lead solution designs and program and project level; ensure they meet PHS IT and platform direction* Design new and extend existing WOM/FO solutions based on business and user requirements.* Extend and support the existing SAP landscape and complementary solutions* Participate in next-generation investigations* Mentor/coach junior members of team* Provide estimates and feasibility assessments for projects and change requests* Incident and problem management; able to provide off hours support on periodic, rotational basis* IT work process definition, improvement, execution Your Profile: Ability to take a leadership role Ability to develop and grow into senior role(s)Good social and communication (written, verbal) skills Customer focusedAble to multi-taskSolution design experienceFull project lifecycle experienceExperiences/skills required: Must have SAP experienceSAP CS (minimum 2 years experience) SAP HR (not mandatory, but willing to learn and apply)SAP CRM experience desirableBS/BA degree, in business, technology field or equivalentExperience level: mid levelLocation: Andover/Atlanta Contacts: Philips Notes Philips is an equal opportunity employer.Eligible for an employee referral bonus of 7,500 Simplicity Rewards points. Job ID: 52943 Apply here View all "Philips" jobs Learn more about Philips Send this Job to a Friend