Help Desk Analyst

Put your years of experience into a future of excellence with CGI. CGI is seeking two Helpdesk Analysts to work out of our Wright-Patterson AFB location at the Joint Strike Fighter Program Office.

The Help Desk Analyst provides in-person support from 7:00 AM – 6:00 PM EST, Monday - Friday for approximately 615 users, who are located at the Program Office as well as provides phone support for JVE sites, without on-site support ( for approximately 50 users). The Help Desk Analyst also answers and responds to emergency after hour phone calls for JVE users at all sites during non-business hours, as needed.

Specific Duties:

• Diagnose and troubleshoot problems with PCs, software, communications devices, servers and network connections as required.
• Conduct installation, upgrade and overall maintenance of PC desktop systems, software and peripherals.
• Physically install and/or move system hardware, including computers, monitors, peripheral equipment, and printers.
• Ensure that appropriate desktop virus/security restrictions meet established policies.
• Create, update and manage trouble tickets and manage ticket queues.
• Coordinate with supporting teams to ensure proper hand-off, escalation, and closure of Helpdesk tickets.
A High School Diploma or equivalent and one year of relevant experience is required for this position.

Additional Requirements:

• Possession of an ACTIVE INTERIM SECRET security clearance is required to begin employment in this position; U.S. Citizenship is required.
• Ability to obtain and maintain a full ACTIVE SECRET security clearance is required for continued employment.
• Previous experience supporting customers, both in person and remotely, in a information technology, Help Desk type environment.
• Experience with Remedy Action Request ticket system.
• Ability to communicate clearly by telephone as well as in writing.
• Strong listening and troubleshooting skills.
• Ability to multi-task and prioritize work in an organized and efficient manner with minimal supervision.
• Will need to be DoD 8570 IAT Level I compliant within 6 months of hire (completion of A+, Network + or SSCP is required).

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 100+ offices worldwide. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients win and grow. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.


To APPLY go to:

https://clients.njoyn.com/CGI/xweb/Xweb.asp?tbtoken=YVFaRBhYR1U4ZnZ4NyYhElNUBBAtcUxYdFBXTikFDmZFWTIeWEocdxRxdURdGVtQSHBkWDpQ&chk=dFlbQBJQ&page=joblisting&CLID=21001&Lang=1

and look for position id: J1111-0315