HELP DESK SPECIALIST - 13380

Job Summary: The main responsibility of this position is to receive user inquiries, requests, and trouble reports and accurately resolve or properly escalate, as appropriate. User requests are typically delivered via telephone and by e-mail. It is important that candidate be capable of maintaining knowledge in a broad, constantly evolving assortment of IT technologies, policies, and procedures, and must possess the maturity and reliability to provide user support accurately and consistently. Education: AA or AS degree in IT Computer related subject or 1 years of equivalent experience in addition to above experience requirements Requirements:  Minimum of 3 years experience of which at least 1 year continuous must be specialized in Hardware / Network Technician Level 1 type support in addition to the following: *Hardware / Network planning and installation support experience *At least one related Professional Certification (i.e., MCP, A+, etc..) in Computer Science or a planning, installation related discipline, or equivalent experience  *Excellent communication skills in spoken and written English. *Technical aptitude and excellent people skills *Customer support experience *Computer literate with experience in Microsoft Office tools such as Word, Excel, PowerPoint, etc. in a Windows XP environment *Basic knowledge of e-mail clients (such as Outlook) *Basic understanding of computer hardware and peripherals *Must be able to get along and work well with others in a team-oriented environment *Must be able to work 8am to 5pm shift  Desired:  *Knowledge of Blackberry PDA's is a plus, but not required *Teaching or tutoring experience is also helpful*Experience with helpdesk software (such as HEAT or Remedy) is strongly desirable*It is high desirable that the candidate will be an excellent communicator who is confident, mature, creative, well organized, and have an interest in developing themselves professionally To view a complete job description and apply click here:  https://careers.rsis.com/recruiter/cc/CCJobDetailAction.ss?command=CCViewDetail&ccid=bupJEdUjsTs%3D&job_REQUISITION_NUMBER=13380  If you are interested please send an email to anh.nguyen@wyle.com and include your desired salary range if possible.  Our Sr. Recruiter will then contact you regarding this opportunity.   View our outstanding benefits at:   http://www.rsis.com/rsis-corporate/RSIS/RSIS-Careers/Outstanding-Benefits.cfm Wyle Information Systems Group offers a competitive salary, training reimbursement, education reimbursement, and a comprehensive benefits package. Wyle is proud to be an equal opportunity employer. We pledge equal access to employment, facilities, and programs, regardless of race, color, creed, religion, sex, age, disability, national origin, veteran or marital status.  Company: Wyle Information Systems, LLC Location: Silver Spring, MD 20901 Status: Full Time, Employee Job Category: IT/Software Development Career Level: Experienced (Non-Manager) Industry: Computer/IT Services Occupations: Desktop Service and Support Industry: Computer/IT Services Email: Apply by Email Reference Code: 13380