Field Technical Analyst, Tech Support

Apria Healthcare

 

Field Technical Analyst.



Position will be located in Mt. Prospect, IL

 

SUMMARY

 

Provide level one and two support for problem resolution for PC Desktop, PC Server, LAN, WAN, field applications, telecommunications, Exchange Mail, VAX/VMS, system management, Windows OS and printer maintenance. Microsoft Office Suite user support and hardware repairs and user upgrades.



 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

·  Provide level two support for problem resolution for PC Desktop, PC Server, LAN, WAN, filed applications, data warehouse, telecommunications, PC Mail, VAX/VMS, system management, Windows OS and printer maintenance.

·  Excellent customer interfacing skills.

·  Able to work with minimum supervision

·  Reliability, attendance/punctuality is crucial

·  Monitor all production job streams for field clusters and PCLAN servers and intervene accordingly.

·  Perform restores of files from backup tapes.

·  Perform system backups for all systems, VAX/VMS and PC/LAN servers.

·  Monitor month-end process and programs.

·  Monitor system and printer performance for VAX/VMS, LAN and PC servers.

·  Print and distribute daily, weekly and monthly reports.

·  Coordinate maintenance or installation of equipment and/or software.

·  Learn the business and the technical environment at Apria/Coram

·  Familiarity with building cabling (voice and data) a plus.

·  Project management experience/skills a plus

·  Perform other duties as assigned.

 

ADDITIONAL RESPONSIBILITIES

 Travel 25% to 50% at times.Ability to be on call 24/7/365Able to travel (10-20%) up to 50%.



QUALIFICATION REQUIREMENTS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or

ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

Minimum A+ Certification, additional certifications desired

 

Language Skills

Ability to read, analyze and interpret business periodicals, professional journals, technical procedures or government regulations.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

 

Mathematical Skills

Ability to add, subtract, multiply and divide.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

 

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to define problems, collect data, establish facts and draw valid conclusions.

 

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

·  This position requires frequent standing and sitting with occasional walking.

·  Hearing is a regular requirement, while talking is an occasional requirement.

·  This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.

·  This position must occasionally lift and/or move up to 10 pounds.

 

Please submit your resume to:

Symphony.recruiter@apria.com and reference #K27 Field Technical Analyst

 

At Apria Healthcare, Information Technology is an integral component of our business strategy.  We have over 10,000 employees in over 500 locations.  Join our winning team!

Visit our website at:  www.apria.com

Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes.

EOE m/f/d/v