Field Service Engineer III-MR/CT (San Juan, Puerto Rico)

Philips Medical SystemsA leader in Healthcare, Philips Medical Systems is one of the world's top three medical device companies. Our mission is to improve the quality of people's lives.Our focus areas include imaging systems, customer services, information and monitoring systems. We enjoy a number one position in several of these including X-ray, cardiovascular ultrasound, patient monitoring and automatic external defibrillators. Our HeartStart Home Defibrillator brings life-saving technology to consumers in their own homes, where the majority of sudden cardiac arrests occur. It's just one of the many ways we deliver 'advanced' technology that is 'designed around you' and 'easy to experience'. Your Responsibilities: Philips is seeking a Field Service Engineer III for San Juan, Puerto Rico.CUSTOMER SATISFACTION:Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel. Maintaining customer satisfaction is the primary goal. Therefore, the engineer must demonstrate ownership in difficult circumstances and show a sense of urgency about getting results prioritized by Service Management or the customer. TEAMWORK:Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying customer needs. Initiates and facilitates change and explains why. Seeks out, develops/facilitates and shares best practices. COMPLIANCE:Operate under the required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations. Adheres to established quality requirements, (FDA - ISO9000), and safety requirements (electrical & radiation safety, safe lifting practices, etc.). Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, RMA's, A/R's, customer purchase orders, equipment, company vehicles, business expenditures, etc. Performs all administrative duties in a complete and timely manner including timesheets, service tickets, expense reports, FCOs, preventative maintenance, and other related paperwork. Your Profile: Knowledge, Skills and Abilities BSEE / BSET preferred, or two year formal education combined with appropriate high tech related experience or 7-10 years industry experience. Industy experience preferably in MR or CT. Demonstrated proficiency in resolving complex technical problems in designated modality with minimal assistance. Experience / Knowledge of telecommunication systems. Experience with electronic circuit boards, processors and computer hardware including applications and programming. PC competency. Proficient in Networking. Proficient in alternative methods in call debrief.Other Requirements: May be required to be available 24 x 7 via phone or pager and rotate on an on-call status. Must hold a valid drivers license and have a driving record showing zero felony or DUI convictions and less than three moving violations in the previous three years. Must be capable of carrying or pulling equipment up to 100 lbs (assistance available when lifting items over 50 lbs). May require occasional overtime and overnight travel. Average driving is 1 to 4 hours daily. Carries or pulls up to 40 lbs. of test equipment. Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility. May work from ladders or scaffolding, on occasion. Potential exposure to hazardous physical, chemical, and biological agents. Contacts: Philips Notes Philips is an equal opportunity employer. Job ID: 53904 Apply here View all "Philips" jobs Learn more about Philips Send this Job to a Friend