Field Service Engineer

Philips Medical SystemsA leader in Healthcare, Philips Medical Systems is one of the world's top three medical device companies. Our mission is to improve the quality of people's lives.Our focus areas include imaging systems, customer services, information and monitoring systems. We enjoy a number one position in several of these including X-ray, cardiovascular ultrasound, patient monitoring and automatic external defibrillators. Our HeartStart Home Defibrillator brings life-saving technology to consumers in their own homes, where the majority of sudden cardiac arrests occur. It's just one of the many ways we deliver 'advanced' technology that is 'designed around you' and 'easy to experience'. Customer Service - Detroit Region - Central Zone Your Responsibilities: Responsible for customer relationship management through the effective use of technical knowledge to install, service and maintain the site. This is accomplished through individual efforts and the efforts of the service team.Responsible for multi-modality troubleshooting, repair, installation and preventative maintenance of high-tech Diagnostic Imaging systems including but not limited to X-ray, CardioVascular, CT, MR,and Nuc Med. Completion of administrative reports in a timely, legible and accurate manner. Schedule preventative maintenance inspections consistent with customer service agreement or request.Identify potential customer dissatisfaction issues. Apply customer skills and available resources to meet customer needs and expectations. Assume responsibility and ownership for resolution and customer satisfaction. Your Profile: Bachelor's degree and five year's experience preferred.Electronic Technician/Technologist certification with Field experience will be considered. Must possess a valid driver's license and good driving record.High Level customer service skills and focus are preferred. Must also possess an ability to prioritize and work well under pressure.Strong IT, networking and DICOM troubleshooting skills are preferred. Proficiency with PC/Laptop use including MS Windows, MS-Office (Word, Excel, PowerPoint & Access) Strong analytical and problem-solving skills.Excellent written and oral communication skills.Excellent interpersonal skills in a team environment.Travel is required. Contacts: Philips Notes Philips is an equal opportunity employer. Job ID: 52573 Apply here View all "Philips" jobs Learn more about Philips Send this Job to a Friend