Dispatcher

Dispatcher

 

Duties and responsibilities

· Resolve customer problems and escalate as required

· Ensure customer satisfaction by responding to calls, email, and/or voicemail in a timely, accurate, and professional manner

· Participate on project teams that impact the Dispatch Center

· Work with Technical  Services to ensure total cooperation

· Determine when support incidences require escalation to the Technical  Services Support Team

 

Desired skills and abilities

· Excellent interpersonal and communications skills

· Excellent planning and organizational skills

· Solid verbal and writing abilities

· Able to interface with customers, vendors, and TIG internal departments

 

Years of experience

· Minimum 2 years experience in customer services required

· Minimum 1 year experience working in the technology field high desirable

 

 

Knowledge / Training and Certifications

· NSN

· Microsoft Office and internet explorer skills required