Director, Solutions Marketing

Director, Solutions MarketingOverview

ServiceSource leads the Service Performance Management industry. We increase services revenue for leading high-tech companies such as Adobe, AT&T, GE Healthcare, Motorola, and Sun Microsystems through our exclusive focus on service share. We help our client’s increase the number of customers they have service relationships with and grow the value of those relationships each year. Together, we deliver increased earnings, profits, and value to shareholders.

Headquartered in San Francisco, ServiceSource has four global service centers that serve technology customers in over 100 countries and 26 languages. We’ve delivered more than $3 billion in services revenue to the technology industry and manage more than 300,000 customer relationships annually. Founded in 1999, ServiceSource continues to grow at an unparalleled rate. We are private, profitable, and fully backed by a distinct group of individual and institutional investors led by General Atlantic and Benchmark Capital.

The Director of Solutions Marketing will report directly to the Senior Director of Solutions Marketing and will work closely with Solution Development and Field Marketing as part of his or her daily responsibilities.  The Director of Solutions Marketing will be responsible for how our solution is marketed to drive client acquisition and retention.Responsibilities

Understand market dynamics, competitive environment, and client segments to understand applicability and viability of solution.

· Market and competitive analysis

· Client segmentation

Identify solution opportunities to drive client acquisition and retention.

· Identify, define, and validate new solution offers

· Develop go to market strategy for viable solution offers

Capture, validate, and prioritize customer needs to enhance and extend solution capabilities.

· Work closely with client facing organizations to assess customer needs and solution expectations

· Prioritize needs and align with solution strategy

Develop and understand market positioning and points of differentiation.

· Translate understandings into messaging and marketing materials

· Train client facing organization on major solution developmentsQualifications

An undergraduate degree is required and an MBA is preferred.  Approximately 8-12 years of progressively broadening Marketing experience with at least 3 years in a high growth environment.  Experience marketing technology and/or service solutions is required.Other Personal Characteristics

· Poise, maturity and interpersonal skills to deal professionally with regular contact at executive level.

· Independent worker and self-starter who sets priorities and drives deliverables to execution with minimal supervision.

· Strong Intellect.  Bright individual, who combines analytical reasoning, creativity, conceptual ability and judgment. 

· Outstanding communicator.  An individual who possesses good written/oral communications skills, as well as the ability to present his/her views in a clear and compelling manner. 

· Results driven.  An energetic, resourceful and hands on individual with a strong service orientation, someone who commits himself/herself fully to the job and who is dedicated to developing and delivering outstanding work.  Compensation

ServiceSource will offer an attractive compensation package, consisting of a competitive base salary, bonus opportunity and equity participation.  All qualified candidates should send their resume to rhangartner@servicesource.com .