Desktop Support

Overview

 

The Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

 Position Requirements

 

Formal Education & Certification

· College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.


Knowledge & Experience

· Excellent technical knowledge of PC and desktop hardware (Dell platform).

· Excellent technical knowledge of PC internal components.

· Hands-on hardware troubleshooting experience.

· Working technical knowledge of current protocols, operating systems, and standards, including Windows XP Pro, and MS Office products.

· Ability to operate tools, components, and peripheral accessories.

· Able to read and understand technical manuals, procedural documentation, and OEM guides.

 

Personal Attributes

· Ability to conduct research into PC issues and products as required.

· Effective interpersonal skills and relationship-building skills.

· Strong written and oral communication skills.

· Ability to present ideas in user-friendly language.

· Analytical and problem-solving abilities, with keen attention to detail.

· Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

· Experience working in a team-oriented, collaborative environment.

· Strong customer-service orientation.