Data Services Care Engineer

 

 

 

If you're looking to join the ranks of a company that can get you through the doors of leading businesses and offer you continual growth, you've found us! For over 20 years, Synectics has aligned quality technicians with exceptional opportunities. We are a Tier 1 preferred vendor with several leading companies. We represent talented, hard-working candidates and are continuously chosen by Fortune 500 because we stand by our reputation of quality and maintain a commitment to service.

 

A Data Services Customer Care Engineer is needed in Arlington Heights, IL. This position is responsible for providing technical assistance in the planning, and implementation of automated systems for a department or function. Data Services Customer Care Engineer will provide technical assistance in identifying and defining issues; evaluate and identify the methods and means for resolution; implementing and communicating systems and procedures.

 

The Data Services Customer Care Engineer needs to be sensitive to cost effectiveness and user requirements as well as overall objectives of the Information Services Dept. This position interacts with user clients, the Data Center, various IT internal groups, various departments within the organization, outside vendors and consultants. The Data Services Customer Care Engineer works on problems of diverse scope where analysis of situations or data requires an evaluation of identifiable factors. The candidate will exercise judgment within generally defined procedures and practices to determine appropriate action. The Engineer will generally be assigned to a department or specific enterprise function for the purposes of coordinating specific business systems. This position will also entail obtaining all necessary information. Person must be a self starter, have attention to Detail, Professionalism and take ownership of problems from beginning to end.

 

The engineers must possess the following attributes.

•Single point of contact for dedicated customers seeking technical assistance.

•Proactively monitor customer’s connections utilizing sophisticated network

 monitoring tools

•Provides initial fault isolation, proactive maintenance, status of data circuits, and

 monitoring of customer network equipment

•Ability to ensure problems are satisfactorily resolved in a timely manner with focus

 on providing a high level of support for all customers

•Once trouble ticket has been created keep customer informed of status of ticket and estimated time to repair

•Assist in the rapid assessment of both the nature and severity of customer

 problems and initiates calls to various support organizations as needed

•Assist in the collection of customer requested data such as traffic reports as needed

•Use sophisticated tools to track all incoming and outgoing calls and tickets

•Own calls from beginning to end

•Self managing, self directing

•Quick to Learn New Skills

•Team Worker

•Persistent with Tasks

•Calm, Patient Under Pressure

 

Required

•Four years of high school, vocational school, or equivalent

•Minimum one year work experience in a related area and/or time spent doing

 similar work that provides the background for the current position

•Excellent Verbal and Written Communication Skills

•Advanced Analytical Skills

•Individuals should possess minimum CCNA and desired one of the following: MCSE,

 NNCSS

•Good Customer service skills

•Working experience with network topologies such as: ISDN, Frame Relay, T1, T3, DS3, ATM, OC-3 (Sonet), and xDSL.

•Experience with different protocols such as: TCP/IP, ICMP, UDP, SNMP, SMTP, BGP, and OSPF, IPX

•Familiar with network monitoring tools and ticketing systems such as Remedy, WFA

 tools, Netcool, Naviscore, EBTA, HP Openview and CiscoWorks

•Knowledge of Operating Systems including Unix, Windows 95/98/ME/2000/NT/XP,

 Linux, Novell and Solaris

•Understanding of LAN and WAN Internetworking Devices: Functions of

 Internetworking, Linking Devices (Repeaters, Bridges, Routers, and Gateways

 Configuring, Routing IP Addresses, Subnetting and knowledge of Frame Relay and

 ATM Switches

•Knowledge of Nortel Networks Router Management plus configuration skills of Nortel

 equipment

•Knowledge of VPN/RAS, VoIP Gateways, Unified Messaging, Carrier Circuits, Analog

 and Digital

•Knowledge of Internet services such as: DNS, Radius, SIMS, LDAP, NIS, DNEWS,

 etc.

•Knowledge of Cisco Routers, Cisco Catalyst Switches, Cisco Local Director, Ascend

 Max Series Routers

•Configuring Protocols on Cisco Routers

•Experience in call center environment

 

Expertise is required with:

-ISDN, Frame Relay, T1, T3, DS3, ATM  

-LAN and WAN Internetworking Devices    

-Active, Expired or In-Progress CCNA  

 

Expertise is desired with:

-Cisco Routers, Cisco Catalyst Switches

 

Note: These positions are on the phone with the customers and they must be able to understand and be understood.

 

Candidates must be willing to work any and all shifts, including 3rd, weekends, holidays

 

Synectics offers competitive salaries and a comprehensive benefits package. W2 Employment (hourly & salary). You may apply online or send your resume to recruiter@synectics.com

 

To view a comprehensive list of jobs offered by Synectics, please visit our website at www.synectics.com/chicago.html and take a look at the opportunities available!  We offer a wide variety of technical positions in cities across the country.