Customer Care Assistant

CA, Inc. (NASDAQ:CA), one of the world's leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT. Customers can evolve their IT operations from being reactive and focused only on technology to being flexible, adaptable and focused on serving the business. Today, CA, formerly known as Computer Associates, serves the majority of the Fortune 1000 companies, as well as government organizations, educational institutions and thousands of other companies in diverse industries worldwide.We are currently looking for a qualified Customer Care Assistant to join our North America Global Service Center at our office in Tampa, FL. The Customer Care Assistant provides CA customers with the best possible service and expertise to protect and enhance investments in CA technology. The Global Service Center is committed to providing a degree of customer satisfaction that is unparalleled in the industry. Qualified candidates must exhibit a high degree of professionalism, customer service, and enthusiasm. Your professional phone etiquette and strong multitasking ability will help qualify you for the responsibility of answering and directing customer inquiries via phone, email and call issue tracking system to appropriate technical support personnel. Additional requirements include: * Must have 3+ years customer service and telephone support experience within the IT/Software Industry * General PC knowledge and familiarity with MS Outlook, MS Word and MS Excel * Must be detail oriented, quality focused, and have excellent oral and written communication skills * May be required to carry a pager in the event of any escalations * Bi-lingual a plus, not required (seeking Spanish, Portuguese, French speaking) * College Degree preferred There's never been a better time to join CA. We're a dynamic company with a strong vision in a growing global market. At a time when customers are demanding more and more from their technology, we're changing the way the world manages IT, to help customers better perform, compete and grow. That's why the majority of leading companies across industries worldwide use our software. It's also why you'll find a wealth of opportunities for important and rewarding work. Come to CA and build the career you want.We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Personal and Sick Days, 401(k) Plan, Employee Stock Purchase Program, Montessori Child Development Center, Fitness Center, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program, and Veterinary Care Insurance. To learn more about CA and this opportunity, we welcome you to visit our web site at www.ca.com EOE/AA ~CB~ ~m~ Location:   Tampa, FL 33601 Status:   Full Time, Employee Job Category:   Customer Support/Client Care Career Level:   Experienced (Non-Manager) Reference Code:   10477   Learn more about CA