Computer Support Sr Associate - (MI-Asc-08r)

Job Category:Technical Support Services Primary Location:USA-MI: MICHIGAN-GRAND BLANCSchedule:Full-time Job Type:Standard Employee Status:RegularJob Posting: 2008-08-12Description: Essential Job Functions Performs or guides customers through the installation of hardware/software and networking components on their personal computer to meet computer needs. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues of complexity including contacting and assisting vendors. Performs computer studies and projects relative to area of assignment; implements change in policies and/or procedures as approved. Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. Provides expertise to various parties vendors, customers, etc. regarding personal computers in area of assignment; supports personal computer changes and problem resolutions. Researches, analyzes, and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. Basic Qualifications High school diploma Four or more years of personal computer support experience Experience working with personal computer hardware, software, and terminology Experience working with personal computer systems and local area networks Other Qualifications Good computer skills Good organization skills Good problem solving skills Ability to maintenance computer operating systems Ability to install, remove, or repair basic computer systems Ability to operate computer peripherals including monitors, printers, and scanners Remote Work Location Authorized:No Relocation Assistance:Not AvailableClearance Level:None Create Success