Application Support Specialist

Come grow with us! SirsiDynix offers an exciting and challenging work environment with excellent benefits. We're currently looking for a sharp, energetic and ambitious individual to join our Applications Support team.  SirsiDynix has an immediate full time opportunity in the Provo area for an Application Support Specialist. 

 

SirsiDynix is the leading provider of software solutions and associated services for libraries of all types (academic, public, corporate, government, public/private K-12 schools and special).

 

The Application Support Specialist will assist clients and staff in resolving software issues or answering related questions. The primary functions will be to: analyze, troubleshoot and debug issues related to company software applications; confer with and advise customers on the use of applications; create workaround procedures when standard procedures have failed; answer and log customer calls, and maintain constant contact with customers to resolve inquiries or problems; create test scenarios to verify problems and proof code fixes and accurately document problems and solutions and/or workarounds for customers; assist with quality assurance and testing procedures; provide customers and staff with clarification on product functionality; and explain product capabilities and workflow to libraries.

 

We are looking for candidates who have a BS/BA in a related field (Masters Degree in Library Science preferred) or equivalent experience, previous library information systems and technical support experience, excellent communication skills, and a service-oriented attitude. We prefer candidates with 2+ years experience working with SirsiDynix or similar applications.