Technical Support Tech

POSITION SUMMARY: Responsible for performing on-site or in-house servicing, repair and/or installations.  Provides technical support in activities associated with the identification, prioritization and resolution of reported problems.  Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.  May involve use of problem management databases and help desk system.   LEVEL OVERVIEW The Technician Level works on assignments that are routine in nature where limited judgement is required.  Under general supervision repairs, installs, and tests less complex computer system hardware or software.   Requires 1-2 years of related work experience, or  AA degree, or technical training, or equivalent combination of education and experience.  Employees working on client accounts must possess A+ certification.   SPECIALITY Will complete major product line certifications within 6 months of employment.   PRINCIPAL DUTIES AND RESPONSIBILITIES   · Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.   · Performs basic computer hardware and software installations.   · Ensures all systems work properly and equipment is packaged and transported correctly.   · Escalates problems and issues to a higher level of support.  This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.   · Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates.   · Interacts with customer as directed, responding to routine technical questions or request for information.  It is the policy of CompuCom Systems, Inc. to provide equal employment for all persons regardless of race, color, religion, national origin, gender, age, country of origin, marital status, veteran status, disability status or sexual orientation. All employment decisions including recruitment, placement, transfer, promotion, training, compensation and termination will be made without regard to these factors. We are committed to an Affirmative Action Program that supports the employment and promotion of qualified women, minorities, individuals with disabilities, disabled veterans and Vietnam Era veterans.Click here to apply for this job http://compucom.hrdpt.com/cgi-bin/pm/click.cgi?job_id=7477&site_id=35