Technical Support Engineer II

. While proficient in controlling customer situations, and setting expectations appropriately, you are capable of defusing stressful situations while maintaining self-control. You possess strong verbal, written, and inter-personal communication skills as well as strong analysis and interpretation skills.Analytical skills: The ability to understand, isolate, and resolve technical problems that lie within the diverse realms of networking, network security, applications, operating systems and the often complicated nature of a customer’s network environment. Must be able to understand and solve practical problems which deal with a variety of concrete variables in situations where only limited standardization exists.Ability to analyze a variety of instructions furnished in written, oral, diagram, or schedule form. Organizational skills: Effective in creating and implementing resolution plans, as necessary. Must have the ability to multitask, the aptitude to be a quick learner, and able to perform under minimal supervision.Technical Skills: One to three years of experience in technical support, systems administration, or a network environment that involves UNIX and Windows (2003/2000/XP/98) systems. One to three years of practical experience with third-party LDAP based servers such as Microsoft Active Directory, Novell eDirectory, and Sun Java System Directory Server. The candidate must possess an understanding of basic debugging techniques such as analysis of dump files, tracing, performance tuning, and monitoring. The essentials of TCP/IP and hands-on experience with configuring and troubleshooting network services such as DNS, NIS or WINS.  Proficient with networking fundamentals and a basic working knowledge with netstat, nslookup, dig, route, ping, traceroute, snoop, tcpdump, for isolation of network issues. Hands-on experience with the primary functionalities of a network analyzer or a packet-sniffer program for traffic captures The basics of VMWare Workstation and GSX Server are desired. Basic understanding of security Authentication techniques and processes a plus.EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.  EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed "EMC Agency Fee Agreement".dice EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. Title: Technical Support Engineer II Company: EMC Corporation Location: Bedford, MA 01730 Status: Full Time Job Category: IT/Software Development