Technical Call Center

Technical Call CenterDescription: The iPhone Agent is responsible for answering questions for Client customers and partners.Must be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer. The preferred person will be responsible for ensuring first call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction. At Volt Technical Resources, we connect talented people with respected companies. Volt offers you unique access to these employment opportunities, matching your skills with intriguing projects and cutting-edge technologies. Employment options - from contract and contingent, temporary-to-direct hire, and direct placement - are designed to support your availability and career requirements. Comprehensive benefits programs and training opportunities further empower employees to contribute their best ideas and insights.With locations and opportunities across the U.S., Canada, Europe and Asia, Volt is a Fortune 1000 leader that has been helping lead companies locate the right people for over 50 years. To learn more about our diverse opportunities where your talents can make a world of difference, please visit http://www.volt.com To see more of our job postings, please visit http://jobs.volt.comVolt is an Equal Opportunity Employer and dedicated to fostering diversity in the workplace.Please note duration of contract and contingent, temporary-to-direct hire and direct hire opportunities are projected and/or estimated timeframes only. Assignments may be extended beyond and/or end prior to these estimated timeframes.Requirements: Providing unparalleled customer service. Analyze problem then drive call to resolution.Diagnosing and providing a path to resolving inquiries related to GPRS/EDGE, Wi-Fi, Bluetooth wireless technologies. Accurately logging all interactions via Apple's CRM Systems. Achieving call center metrics including average handle time and customer availability as well as schedule adherence and conformance. Recognize and adjust your approach to all levels of customer's experience. Educate customers on support options, and the steps being taken to resolve their issue. Communicate positively with team members, customers, and other partners.Desired Qualifications: Various degrees of experience and education will be considered provided the candidate's application demonstrates the following requirements: HS Diploma and/ or 2-3 years related experience in one or more of the flowing fields: Customer Service/Support Environment.Information Technology/Help Desk.Wireless voice/data technical support Excellent Customer Service Skills.Strong written, verbal and organization skills.Have passion for technology, and customer service. Has a personal computer and other devices, such as an iPod, smart cell phone, PDA's, etc.Has experience trouble shooting technical problems with personal computers and other devices, such as those listed above.Comfortable navigating software applications.Experience with OS X and/or Microsoft Windows 2000/XP/Vista.Preferred Qualifications: Experience with Microsoft applications such as Office or Outlook.Ability to navigate in the Windows environment - such as getting basic system information, explorer navigation.Basic understanding of hardware configurations - such as USB vs. Firewire.Knowledge of Device manager -( Knowing when something is connected/mounted).Knowledge of program files and system files in Windows.Experience with troubleshooting external devices in Windows.Understanding specific media file types used by iTunes/iPod/iPhone - AAC, Mp3, Wav, mpeg4.Basic installation and removal of application in Windows. Experience with iTunes in Windows. Must act independently and be self-motivated.Excellent interpersonal skills.Strong multitasking skills.Ability to work in dynamic situations.Location: Rancho Cordova, CA Type: CONTRACT Duration: 180 - 365 Days Pay Rate: DOE Contact: Volt Technical Resources (Sacramento)Volt Workforce Solutions1515 River Park Drive, Suite 150Sacramento, CA 95815PH: 916/923-0454FX: 916/923-9255  Connecting talented people and respected companies. APPLY NOW Job Information Reference ID: 300295-759-12-225336 Company: Volt Workforce Solutions Location: Rancho Cordova, CA 95670 Status: Temporary/Contract/Project Salary: DOE Job Category: IT/Software Development Contact Information Company: Volt Workforce Solutions Address: 1515 River Park Drive, Suite 150Sacramento,CA 95815 Email: Apply by Email Phone: 916/923-0454 Fax: 916/923-9255