Technical Account Manager (TAM) - Chicago (MCSE)

Overview: We are looking to add a Technical Account Manager (TAM) to our Chicago GSS Support team. The candidate will be responsible for installation/configuration, implementation and onsite support of TT software within customer's e-trading environments. This person will also provide proactive customer training, maintain relationships with our customer's technical staff and fully manage the customer's overall experience while using TT software.Responsibilities:Own and manage multiple customer relationships. Drive resolution of customer issues through all means necessary. Develop highly effective relationships across all departments. Escalate technical issues as appropriate. Apply fundamental troubleshooting to each issue skills when issues have been escalated to the TAM before involving support engineers. Provide analysis and recommendations for product enhancement. Understand, prioritize and drive resolution of issues through hands-on involvement and highly effective communication between responsible parties at the client site and TT. Use project management methodologies to track and drive customer requirements and technical solutions. Requirements: 5+ years experience supporting a MS Windows Server environment. Solid grasp of networking concepts. Cisco experience is preferred. Linux experience is preferred. The ability to coordinate multiple projects simultaneously. Prior experience supporting TT software is preferred. Prior experience in the financial / futures industry is preferred. Excellent written and verbal skills. Effective cross-department communication skills. The ability to document and communicate problem/resolution and information/action plans. Strong leadership skills. TT is committed to providing an environment where highly talented, challenge-hungry people thrive. We invest heavily in employee satisfaction. Competitive salaries, stock options, company-matched retirement plans, low-cost comprehensive health benefits, Flexible Spending Accounts, 22 days of paid time off plus holidays, pre-tax commuting benefits, health club subsidies, company-sponsored social outings, game room lounges, an ultra-casual work environment, and free breakfast and beverages are just some of the benefits of working at TT.TT is looking for candidates that put forth a serious effort for a serious reward! Company: Trading Technologies Location: Chicago, IL Job Status/Type: Full Time, Employee Job Category: IT/Software Development Work Experience: 5+ to 7 Years Career Level: Experienced (Non-Manager) Education Level: Bachelor's Degree Company: Trading Technologies Email: Apply by Email Address: 222 South Riverside Plaza#1100Chicago,IL 60606