TECHNICAL SUPPORT ENGINEER

Details

Country: USA
Location: California-San Francisco San Francisco, CA 94107
Total applied: 40
Job Category:Customer Support/Client Care
Location:San Francisco, CA 94107
Status:Full Time, Employee
Occupations:Technical Customer Service
Career Level:Experienced (Non-Manager)

TECHNICAL SUPPORT ENGINEER

SUMMARY:

Technical Support Engineers are responsible for resolving client's software support requests, gathering technical details, maintaining complete and accurate data about each case. In addition, the TSE will be performing in-depth technical research including third party software or hardware compatibility, problem recreation, resolution of issues related to Security encryption software, and ongoing contribution of articles for the knowledge base. The customer support center uses a "touch and hold" support model.

REQUIREMENTS:A minimum of 3-5 years of experience supporting enterprise level products in a client-server environment. Expertise in Windows operating systems including troubleshooting, imaging, and desktop/laptop deployment - specifically Windows NT, 2000 Pro, XP, and Server 2003. PC system configuration (partitioning, ghost, etc.) and software installation skills. Experience with RDBMS like MSSQL Server or Oracle. Effective English written and oral communications skills. Demonstrated ability to problem-solve complex technical issues requiring in-depth research and analysis. Genuine interest in helping people within a highly technical context. Attention to detail in handling and tracking technical issues. Ability to handle multiple technical issues in an organized and competent manner. Ability to work well within in a technical team requiring coordination with other departments including developers, software sales, professional services, and product management.

Must have worked for enterprise product companies supporting clients as part of technical support team. This is an external position which means client facing and client troubleshooting skills are ABSOLUTELY ESSENTIAL.

Internal Help desk or Desktop support people â€“ PLEASE DO NOT APPLY

SKILLS:Active Directory knowledge or other Microsoft certifications Experience with enterprise deployment methods and tools for client and server software (MUST HAVE)Information security (e.g. encryption, digital signatures, authentication, etc.) Experience in writing technical articles and FAQs. Experience with Database schema and writing SQL queries (MUST HAVE)

EDUCATION: Bachelor's degree in computer science/information technology or equivalent relevant experience

Keywords: Technical support representative, product support engineer, technical help desk, customer support engineer, tier 2 support

- Apply for TECHNICAL SUPPORT ENGINEER

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