Senior Production Control Analyst

Job CategoryIT/Software Development Job Location San Antonio, TX 78251 StatusFull Time Position description Here's the deal. You can do top-notch work for a world-class organization and make a difference in people's lives. It's that simple. We're The Capital Group Companies, a 75-year-old investment management company that prides itself on creating an environment in which our associates feel they can succeed and be valued for their contributions. We're the home of American Funds, one of the three largest mutual fund families in the United States. The benefits of working at Capital include interesting work, exceptional colleagues, a comfortable workplace, competitive salaries and bonuses, and health and life benefits from day one.The Sr. Production Control Analyst will primarily be responsible for: Analysis of current data center operations processes and procedures for efficiency and consistency and subsequently making suggestions for improvements. Leading small - to medium-sized IT projects, gathering and documenting requirements, creating project proposals, budgets, risk assessment, and test cases and plans. Working with software vendors and internal purchasing department associates in contract management and development of SLA's. Leading and coaching other associates in areas that will foster growth and development. Working cross-functionally with a variety of IT groups and business users.This position is secondarily responsible for: Batch scheduling in a cross-platform environment on UNIX, Windows, and mainframe. Technical support of batch scheduling applications, including analysis, implementation, monitoring, and troubleshooting of batch processing and software.QualificationsThis position requires intermediate to advanced knowledge and experience with UNIX operating systems.Well-developed problem resolution and analytical skills.Analysis of batch requirements, creation and implementation of batch jobs, calendar maintenance, trend analysis for batch improvements, troubleshooting and problem resolution, etc.The ability to prioritize requirements based on a dynamic set of business needs.Well-developed problem resolution and analytical skills, including the ability to analyze complex situations by breaking into smaller pieces and identifying the implications of a situation step-by-step.The ability to work effectively in situations involving uncertainty and / or the lack of information, including assessing a situation to determine if and when action is appropriate or if more information is required to most effectively handle the situation and taking independent action and / or proactively creating opportunities to resolve or prevent problems.Small- to medium-sized IT project management experience.Vendor and contract management experience.Experience leading and coaching other associates in areas that will foster growth and development (such as in a Technical Lead role).Strong verbal and written communication skills and the ability to present technical information in a non-technical format.Knowledge and understanding of automation tools and file transfer protocols.Batch scheduling experience in a cross-platform environment, including scheduling on UNIX, Windows, and mainframe.Intermediate to advanced knowledge of Windows and OS/390 mainframe systems.Strong organizational skill - able to manage multiple deliverables at one time.IT project management experience, to include gathering and document requirements, creation of project proposal, budget, risk assessment, and creation of test cases / plans. Ability to act as technical lead for new technology evaluations, software upgrades, and software patching.Meeting facilitation skills, the ability to present ideas and information in group settings, and successfully manage decision making.Ability to create and maintain positive and professional business relationships with both internal and external customers.Ability to work effectively in a collaborative team environment.Familiarity with Windows 2000 / Microsoft Office Suite of applications, such as Word, Excel, etc.Previous experience with Connect:Direct file transfers preferred.Experience with SQL preferred.Knowledge of the financial industry preferred.Computer Science or MIS-related degree preferred.We offer excellent salaries, a progressive environment and a premier benefits package that includes: Medical, dental and vision coverage effective day one The ability to accrue three weeks vacation in your first year 15% of annual salary plus bonuses contributed by the company to your retirement plan, up to IRS limits Generous educational assistance Annual $400 health and wellness reimbursement Paid, comprehensive training programs Team-oriented working environment Business casual dressWe are proud to be an Equal Opportunity Employer.