Senior Customer Relationship Manager

 

Senior Customer Relationship Manager

 

Summary

 

The Company is an established and proven Audio/Visual (A/V) solution provider with over 15 years of experience in the design, development, manufacture, installation, and integration of electronic learning and presentation environments.  Its field-proven product-line of electronic presentation furniture and hardware/software control systems provides a solid foundation for presentation systems that offer the latest in A/V technologies.  Their entirely Commercial-Off-The-Shelf (COTS) solution is seamlessly integrated with advanced educational applications, making it truly added value in the education market.

The Company is seeking a Senior Customer Relationship Manager to spearhead the expansion and continued development of the existing relationship with its largest customers.

 

Job Description

 

To maintain, enhance and expand the Company’s relationship with its major customers. Responsible for the sustained growth and profitability of the Company product line with said customers. Plays an integral role in the success of the Company and its relationship with the customers.

 

 

Primary Responsibilities

 

·         Develop and maintain a strong, effective relationship with key personnel at the customer

·         Working with management, create products and sales strategies to further strengthen the relationship

·          Create and implement training programs that develop and enhance customer personnel expertise with Company products.

·         Serve as the primary liaison between the customer and the Company’s internal departments

·         Work with customer Internal Sales Representatives to help generate win/win situations with respect to complimentary and expanded product sales.

·         Actively manage and accurately forecast sales projections

·         Expand the Company’s understanding of the customers sales process

·         Collaborate with marketing, product development and finance on market and competitive analysis.

 

 

Requirements

 

·         Minimum of 5 years demonstrated track record of success working in “S & P� sales

·         Relevant Bachelors Degree required

·         Outstanding needs analysis, positioning, business justification and closing skills

·         Proven ability to think strategically

·         Strong presentation and excellent oral and written communication skills

·         Detail oriented with excellent follow-up skills

·         Flexible, adaptable team player with strong interpersonal skills

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         Strong presentation and excellent oral and written communication skills

·         Detail oriented with excellent follow-up skills

·         Flexible, adaptable team player with strong interpersonal skills