Network Support/Help Desk: Start Immediately

 

24/7/365 Virtual Service Desk:

 

We are looking for bright, focused, fun and motivated individuals who want to be part of a fast growing team of network support professionals.  MSPSN (MSP Services Network) provides NOC (24x7x365 network monitoring, remote remediation and patching) and Help Desk (live end user phone support) services to other IT companies who outsource these essential functions to our team.  We need to fill both day and night positions because our clients are all over the U.S. and we are expanding rapidly.

 

Night Shift: Flexible Schedules: Work 3 twelve hour shifts and then take 4 days off, or work standard 8 Hour shifts.



Day Shift: Flexible Schedules: Work 3 twelve hour shifts and then take 4 days off, or work standard 8 Hour shifts.

 

Description:

 

Virtual Service Desk Support engineers provide professional, courteous and prompt technical support via remote administration, incident queue, and phone for our clients.  This includes problem definition, prioritization, analysis, resolution, and escalation as needed.

 

Essential Functions:

 

·         Take ownership for resolving client support issues from initial ticket logging through to management of the total resolution

·         Utilize tools and documentation provided as necessary in resolving technical issues

·         Respond to client support requests (tickets) in a timely and effective manner

·         Effectively use escalation procedures as necessary

·         Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintaining reliable infrastructure

Main duties:

 

·         Manage day-to-day administration of server operating systems, file structures, and directory services

·         Manage software distribution and updates

·         Monitor servers

·         Provide tier-2 troubleshooting support

·         Monitor logs for firewall and intrusion-detection systems

·         Perform configuration, installation and monitoring duties

·         Configure, troubleshoot, and remediate system and file backups

·         Maintain systems through installation of updates, service packs, and hot fixes

·         Perform high-level diagnostics and Tier 2/3 support

·         Create and/or update internal Knowledge Base documents as needed

·         Create and provide reports for management as needed

 

Skills:

 

·         2+ years overall work experience in Client/Server system administration

·         U.S. Citizenship Required

·         Must have high attention to detail and must be very organized

·         Experience in Client/Server network configuration

·         Critical Thinking and Problem solving skills

·         Experience working with remote management tools

·         Working knowledge of networking concepts

·         Must have demonstrative experience with Active Directory, DNS, WINS, DHCP

·         Familiarity with most of the following products: Windows Servers, Application servers, Linux, Windows XP/Vista,

·         Must have exemplary customer service skills and impeccable phone etiquette

·         Will be required to do shift work to support a 7x24x365 operation

·         Must be able to work effectively individually and in a team environment

 

Desired Certifications:

Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified IT Professional (MCITP)

 

Location:

 

This position is Virtual.  Relocation to Omaha is not required.  Apply by sending your resume to aluby.monster@mspsn.com