NOC Technician - Manage Multi-Site NOC for Rapidly Growing IT Consulting Firm

NOC Technician - Manage Multi-Site NOC for Rapidly Growing IT Consulting FirmJob Id:INFO-NOC

Leverage your networking and server administration expertise as a NOC Technician for InfoPartners, a leading Bay Area based IT consulting firm. As a Network Operations Center Technician, your primary mission will be to maintain and ensure peak performance of hundreds of servers across our client base. This newly created role offers you the opportunity to establish and implement best practices for what will soon be our fastest growing team as well as to learn new and exciting technologies. InfoPartners has a successful long-term track record, yet we have retained the feel of a start-up with a close-knit team of engineers and a dynamic atmosphere.

InfoPartners provides outsourced computer and network support 24x7, both onsite and remotely, for small businesses throughout the San Francisco Bay Area. The company has defined its service quality by supporting many of the most demanding Venture Capital, life science, Professional Service and financial firms in Silicon Valley. Founded in 1994 and headquartered in San Carlos, California, InfoPartners has built a reputation for premier quality computer and network support priced to serve the needs of small businesses. InfoPartners is privately-held, internally-funded and profitable. We offer employees a complete and very competitive package of base compensation, aggressive incentives and a full benefits package including medical, dental, and vision insurance, and 401(k).

As a NOC Technician for InfoPartners you will be a key member of our service team, managing multi-site, multi-server network operations centers for new and existing clients using a customer-centric approach. Your hands-on experience with Windows 2003/2008 servers, MS Exchange, Active Directory, DNS, and firewall environments - paired with your natural problem solving skills - will allow you to hit the ground running with our regular maintenance routines, alert response and network upgrades. Exceptional customer service skills are crucial when taking the occasional call from our Service Desk as well as being a technical resource for our Service Desk Engineers. A passion for expanding your technical repertoire will be critical not only in serving a growing client base but also to ensure your professional development at InfoPartners. The ability to work either a swing shift or overnight shift will put you at the front of the pack as we offer 24/7 support. Your success in this role will be measured by sky-high client retention rates and praise from customers and colleagues alike.

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Once you have completed the interview, your information will be forwarded to the hiring authority for decisions on next steps.Related Keywords:IT consultant, IT manager, IT management, systems engineer, network support, network administrator, systems administrator, system administrator, systems integrator, NOC, Network Operations Center, Windows, XP, Mac Os X, Exchange, GoodLink, Blackberry, MS Office, Visio, Veritas Backup Exec, TCP/IP, DNS, DHCP, Netscreen, SonicWALL, Cisco PIX, MCSE, CCNA