Image Systems Technician.Customer Services

POSITION PROFILE The Image Systems Service Technician is a specialist in the servicing and repair of High Volume (Segment 6), Color Graphics or Printing Systems equipment at customer locations usually within a specific geographic area. Additional responsibilities may include Team Lead/Coordinator role. JOB DUTIES AND RESPONSIBILITIES Specializes in the servicing and repair of High Volume (Segment 6), Color Graphics, Printing Systems equipment and enabler hardware. Manages territory, inventory and customer relationships. Achieves expected productivity levels associated with assigned workload and level of experience.Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), Color Graphics or Printing Systems equipment. Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions. Demonstrates required digital competencies associated with assigned products and level assignment. Performs troubleshooting/repairs or replaces equipment components as necessary. Completes technical training on new equipment as assigned. Effectively executes all required territory management and call handling procedures. Works closely with sales partners to maximize equipment leads and upgrade opportunities. Assumes responsibilities of Field Service Manager as required. Maintains and manages own parts inventory with a high degree of accuracy. Adheres to territory back-up plans. Completes all required administrative tasks in an accurate and timely manner. Available to work shifts, stand-by, and/or on-call as required. Responsible for maintaining a "car stock" inventory with a value of $1,000 to $6,000. Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. Provides technical assistance to less experienced technicians. Exhibits professional appearance and demeanor at all times. Maintains productive, professional relationship with all IKON personnel and serves as a role model. Is a positive and contributing team member. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires technical and quantitative skills typically gained through completion of formal training and 4+ years of related experience including a minimum of 1 year of experience as an Image Systems Customer Service Technician. IKON Basic Connectivity (IBC) certification and other product-related competencies are required. Requires a valid state driver?s license and minimum level of auto insurance coverage per IKON Office Solutions? policy for positions entailing extensive use of personal car while on company business. Requires regular written and verbal communications with vendors of hardware and software to gain further technical knowledge of applications. Ideal candidate has "COLOR" copy repair/installation experience. This opening is for a color tech in the North/East driving territoy of ChicagoApply On-line IKON is an Equal Opportunity Employer, M/F/D/V.