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Helpdesk Analyst
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Country: USA
Location: Texas-Dallas Plano, TX 75024
Total applied: 40
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Helpdesk Analyst
Helpdesk AnalystDescription: As a Help Desk Analyst, you will provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment. This involves logging calls into the problem tracking system and resolving 1st level and some 2nd level incidents as well as analyzing problems for routing to appropriate backline support if necessary. You will also work with backline teams and operations to prevent problems, facilitate problem resolution, and provide overall outstanding customer service. The position is 100% phone support, no desk side support.Volt is an Equal Opportunity Employer Requirements: Technical school or 2-year associate degree required with equivalent experience; bachelor degree preferred. 1-3 years help desk or technical support experience Must have knowledge of current technologies and strong analytical skills Experience supporting desktop operating systems Experience and knowledge in working with the MS Outlook / Exchange server, password reset, authentication, remote access/VPN Working knowledge of PC Hardware configurations and troubleshooting. Basic understanding of LAN/WAN technology Must have prior Customer Service experience, along with strong oral and written communication skills. SAP experience a plus!Location: Plano, TX Type: CONTRACT Duration: 365+ Days Pay Rate: $16.00 - $18.00 Hourly DOE Contact: Volt Technical Resources (Dallas Computer & Eng...Volt Workforce Solutions2301 N. Greenville Ave., Ste. 175Richardson, TX 75082PH: 972/669-0458FX: 972/669-9749 Connecting talented people and respected companies. APPLY NOW Job Information Reference ID: 301874-7434-20-227063 Company: Volt Workforce Solutions Location: Plano, TX 75024 Status: Temporary/Contract/Project Salary: $16.00 - $18.00 Hourly DOE Job Category: Customer Support/Client Care Contact Information Company: Volt Workforce Solutions Address: 2301 N. Greenville Ave., Ste. 175Richardson,TX 75082 Email: Apply by Email Phone: 972/669-0458 Fax: 972/669-9749
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