Field Engineer (Apple / Mac + PC / Windows) + LAN / Desktop Support

Field Engineer

Must have excellent working knowledge of both Mac OSX and Windows XP operating system, and cross-platform fluency is a a huge plus.


If you don't know Mac OSX intimately, feel free to send me your resume, but please make sure to indicate Job Seeker DOES NOT MEET all criteria.



We need experienced Field Engineers with very strong communication skills and at least 3 years experience in the workplace.  You would be responsible for responding to help-desk escalations that require an onsite presence, handling multiple troubleshooting and maintenance requests, including internet connectivity, email issues, server access, and general issues. Excellent analytical skills, organizational, time management, and problem solving skills are a requirement.  This is not a typical Field Engineer. This is a demanding environment, and customer service is the number one requirement.  That said, there is room for advancement, and we are looking for people searching for an opportunity to springboard their career.  You MUST also have EXCELLENT oral and written communication skills, including the ability to interact effectively with executives, engineers, sales people, vendors and peers. This is ESSENTIAL to the position.  Strong ability to troubleshoot complex multi-vendor network issues in the LAN and WAN networks, i.e. client/server relationships, DNS issues, corporate antivirus, and simple router and firewall configuration.  Must have excellent working knowledge of applications such as MS Office, Adobe CS2 / CS3.  Should be MCP and/or ACHDS certified.

Our Company, Control Group, is a rapidly growing technology consulting firm looking to add the industry’s finest minds to its team of engineers and consultants, building on a talented pool of thinkers. Our clients and projects vary in size and complexity but many focus on two areas: tactical services and strategic consulting projects. Tactical services encompass help desk, field support, and systems administration while strategic consulting can range from business process analysis to enterprise architecture. With over 150 clients you can expect to see a great range of technologies and practices. This is a dynamic, growing company with an entrepreneurial spirit.  We threw the best holiday party in NYC and  have no fluorescent lights (all natural light and halogens) in our office, though lighting schemes at client sites vary.

BENEFITS:

We offer competitive compensation plans and long-term career and ownership opportunities, we also provide an attractive mix of benefit plans to contribute to its employees' good health, future financial security and well-being. This position also includes professional training toward other technical specializations, as well as on the job training with experienced senior IT leaders.

This is a full-time salaried position with healthcare, dental, vision, disability, Blackberryand, 401k.

If you are qualified for this position and have interest, please include a short note in the body of your email with your resume that explains why you are qualified, and what will set you apart from the rest.

See www.controlgroup.com for more info on us.