Escalation Engineer - C/C++, Source Coding, Kernel

Escalation Engineer - C/C++, Source Coding, KernelDescription: Escalation Engineer C/C++, Source Coding, KernelA well known Software Development Manufacturer has a Temp to Hire position available for an Escalation Engineer.Responsibilities:The Escalation Engineer: Represents Our Client and communicates with corporate customers via telephone, written correspondence, and/or electronic service regarding technically complex escalated problems identified in Our Client's software products, and manages relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Receives escalated, technically complex mission-critical and/or politically-hot customer issues, and maintains ownership of issue(s) until resolved completely. Solves a highly complex level of escalated problems, involving broad, in-depth product knowledge and/or in-depth product specialty; may include support of additional product line. Uses trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code. Acquires and coordinates resources from other groups as needed to resolve customer issues. Acts as the key technical interface to Quick Fix Engineering (QFE) and Development for the resolution of high impact or pervasive issues effecting the Software Giant's corporate clients. Manages hotsite issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved. Leads triage meetings to share knowledge with other Engineers and develops customer solutions efficiently. Represent the Software Giant professionally in on-site situations. Acts as Technical Lead, mentor, and role model on a team of Engineers. Provides direction to others. Reviews solutions and articles. Mentors new Escalation Engineers. Develops and delivers technical training to other Engineers. Maintains strong working knowledge of pre-release products and takes ownership for product improvement in key product areas. Reports software bugs and customer suggestions. Writes complex technical articles and sample programs for knowledge base. Assists with selection of new team members. May act as technical focal point in cooperative relationships with other companies.About Our Client: The Software Giant, a well known Software Development Manufacturer, headquartered in Redmond, Washington, is committed to the long term mission of helping their customers realize their full potential. They are motivated and inspired every day by how their customers use their software to find creative solutions to business problems, develop breakthrough ideas and stay connected to what's most important to them.This is a Contract to Direct Hire position, through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in Atlanta, GA. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Southeast. Requirements: Please rest assured that if your resume matches what is reflected in this job posting, you should be receiving a phone call from a Volt Recruiter to discuss this position with you. Required Skills for this Escalation Engineer position include the following: Strong experience and skill with C/C++ Source Coding experience Experience with Kernel-level programming and debugging Strong communication skillsSpecial Instructions to begin the process: Please email your resume to Volt at: marietta023604@volt.com and it will be expedited to the Recruiter assigned to this position, to readily discuss this job with you! Please use the entire job posting number in your subject line to ensure it gets routed to the correct Recruiter: 300283-6622-12-226453 If you are able to include on the subject line the website where you saw this posting, this would be great!For further correspondence regarding this posting, please contact the Recruiter via E-mail ONLY, using the email address listed on this posting and please include the entire job number in the subject line. Please No Phone Calls for this position.Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.Thank you for your attention to these details!Volt has a talented and upbeat staffing team focused on the quality of your career. Volt is a world leader in the staffing industry, boasting over 50 years of experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contract positions and offer our contractors competitive pay and benefits, as well as education programs and re-deployment assistance.Volt Information Sciences, Inc. is our parent company and is a publicly owned corporation. Stock is traded over-the-counter and is quoted on the NYSE. To learn more about Volt Information Sciences, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.comVolt is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace.Location: Charlotte, NC Type: CONTRACT Duration: Temp to Hire Pay Rate: DOE Contact: Volt Technical Resources Volt Workforce Solutions1117 Perimeter Center West, Ste. E-306Atlanta, GA 30338PH: 770/393-4954FX: 770/393-4969  Connecting talented people and respected companies. APPLY NOW Job Information Reference ID: 300283-6622-12-226453 Company: Volt Workforce Solutions Location: Charlotte, NC 28217 Status: Temporary/Contract/Project Salary: DOE Job Category: IT/Software Development Contact Information Company: Volt Workforce Solutions Address: 1117 Perimeter Center West, Ste. E-306Atlanta,GA 30338 Email: Apply by Email Phone: 770/393-4954 Fax: 770/393-4969