Entry Level Customer Service Specialist - Technical Support

Entry Level Customer Service Specialist – Technical Support

 

JusticeTrax Inc. is a dynamic, employee-owned software company that develops and markets leading case management software for forensic laboratories.

We are currently seeking an Entry Level Customer Service Specialist to provide end-to-user support for JusticeTrax products.  This position is located out of our Mesa, AZ office.

 

Job Description:

 

Responsibilities include, but are not limited to:Assisting system users with various hardware and software questions.Solving problems through analytical and communication skills.Research solutions using company knowledgebase, documentation and internet resources.Documenting, researching, monitoring and providing a resolution to a customer issue on a timely basis.Providing technical support and trouble-shooting.

 

Requirements and Qualifications:Associates degree required.Other certification and practical experience demonstrating required skills may be substituted.At least two years experience in dealing directly with customers.Superb telephone and interpersonal skills.Communicates in a clear and structured way and possesses good listening and questioning skills. Call center or telephone technical support experience required.Proficient in Microsoft Office applications.Computer industry work experience or network support preferred.

 

Benefits:

·  If you have what it takes to be part of our team then we can offer a competitive salary, great benefits and the chance to love your job.

 

 

Applicants must be authorized to work in the United States.

JusticeTrax is a drug-free workplace.

A clean pre-employment drug screen will be required.

 

Relocation assistance is not available for this position.