Cell Phone Specialist

SARCOM, Inc. is an outstanding organization that is positioned as a leader in Enterprise Technology and Services.  We offer a complete portfolio of services and we support our customers to create a competitive advantage, increase revenue opportunities and reduce costs through expertise in the application, delivery and support of technology solutions.  SARCOM has over a twenty year history of unsurpassed customer satisfaction. We are the preferred solution provider for our customers’ technology lifecycle needs. 

We are currently searching for a Cell Phone Support Specialist to join our Columbus team. The position will be based out of the client’s downtown locations (34 S. Third st/ 62 E. Broad St.) with the expectation of traveling within city limits to support approximately 1,300 end-users.

Excellent customer service skills are a must as there will be frequent face to face contact with our client’s user base.  Successful candidates will have a passion for technology and the ability to learn on their feet in a fast-paced environment. The Dispatch Printing Company is expecting a professional who can maintain an accurate list of current end-users and be able to provide additional cellular / wireless policy recommendations based on industry standards and best practices.

The main duties of the job include: 

1. Procurement

 

§ New orders, moves, adds, changes, and deletes.

§ Change of liability.

§ Number porting.

§ Replacement devices.

§ Plan changes, feature upgrades, device upgrades.

 

2. Configuration Support

§ Charging, activating, imaging, configuring device and synching email accounts as necessary, for example.

 

3. BES Support

§ Continually support all users

§ Develop relationship with BES support provider to resolve issues.

 

4. Training Services

 

§ Train end users on cell phone services and applications, usage.

 

5. Expense Management

 

· This position will be expected to perform consolidation / allocation / reconciliation procedures.



Consolidation

§ Sarcom to consolidate all user wireless expense to the Dispatch Corporate Contract (Verizon Wireless, Sprint/Nextel, AT&T, T-Mobile, and any future carriers that The Dispatch may contract with.)

· Pooling of minutes

· Feature packages

· Tiered discounts

· Adherence to wireless policies.

§ Sarcom will provide a list of suggestions for changes to reduce spend.

§ Dispatch to approve all wireless changes.

§ Sarcom to implement all changes.

Allocation

§ Dispatch to provide a cost center database report on a monthly basis in which Sarcom will merge with billing analysis for end user cost allocation.

§ Sarcom to provide a monthly report within the billing analysis to allocate charges per user to appropriate cost center accounts.

Reconciliation

§ Sarcom will receive and reconcile the carrier invoices monthly.

· Validate that appropriate changes were made.

· Validate that expected credits were applied.

· Manage on-going disputed credits and carrier issues.

§ Upon receipt of the invoice Sarcom will forward a copy of the remittance page to the Dispatch for immediate payment.

§ Sarcom will deliver results of monthly reconciliation within 7 business days of receipt of all necessary carrier invoices.

 

6. Reporting

 

§ Provide reports to management.

 

 

Compensation is based on experience.  We offer a comprehensive benefits package including medical, dental, vision, 401(k), paid vacation and sick time plus more!

Interested candidates should email their resume to:

24540@sarcom.hrmdirect.com

We are an equal opportunity employer!  

www.sarcom.com

PLEASE, NO AGENCIES.