Call Center Site Manager

Call Center Site ManagerDescription: The Site Manager is a key player in leading a team of Supervisors and Leads to metric deliverables. The successful candidate will drive winning results by motivating and inspiring the team to outstanding customer service and issue resolution. The ideal candidate must be passionate about customer service, delivery challenges and new opportunities! The position requires strategic and tactical execution of new and existing service programs to achieve sustainable results. Role and Responsibilities:Ability to lead and unite the team, providing the best support for the customers. Promotes fearless feedback-up, down, and sideways-to create the most knowledgeable and customer-oriented team. Ensures goals are met or exceeded by each member of the team. Establishes, analyzes and effectively utilizes processes, data, reports, and programs to maximize program and agent results.Handles and resolves team escalation issues. Exercises multi-tasking skills when volume exceeds expectations. Proactively utilize strong problem solving skills in order to deliver customer focused solutions. Volt Technical Services is a dynamic division of Volt Information Sciences, a Fortune 1000 company. Founded in 1950, VOLT has current annual revenues of over $1.6 Billion and is an internationally renowned leader in the staffing services marketplace. Requirements: Demonstrated prior experience in achieving and surpassing team goals in a contact center, preferably in a fast paced e-commerce environment. 5-10 years of demonstrated management experience in a high volume help desk environment. Proven ability to lead and develop a team of customer facing representatives. Demonstrated experience and success in a customer focused competitive environment. Strong verbal and written communication skills. Ability to operate in a fluid customer driven environment. College Degree Preferred.Skills Desired:Customer focused, detail oriented individual. Ability to lead and motivate to create a winning environment. Drive for results, demonstrates high degree of drive and determination. Ability to establish a clear vision and push the boundaries to exceed expectations. Adaptive and flexible to changing technologies, process and environments. Focused on making sure every Agent provides each customer a world-class experience. Exercise multi-tasking skills when call volume exceeds expectationsLocation: Englewood, CO Type: CONTRACT Duration: Temp to Hire Pay Rate: DOE Contact: Volt Technical ResourcesVolt Workforce Solutions1801 Broadway, Ste. 480Denver, CO 80202PH: 303/420-3016FX: 303/456-0204  Connecting talented people and respected companies. APPLY NOW Job Information Reference ID: 300291-1042-20-224410 Company: Volt Workforce Solutions Location: Englewood, CO 80112 Status: Temporary/Contract/Project Salary: DOE Job Category: Customer Support/Client Care Contact Information Company: Volt Workforce Solutions Address: 1801 Broadway, Ste. 480Denver,CO 80202 Email: Apply by Email Phone: 303/420-3016 Fax: 303/456-0204