Call Center/NOC Customer Service Manager

Location: Irving, TX 75014Your location:home   »  find a job   »  advanced search   »  job description Apply Online Send this Job to a Friend DescriptionThis individual will be providing help and advice to customers, using the organization's products or services in a NOC and call center environment. Seeking individuals with a high sense of integrity, strong people management experience, excellent problem solving, operational thinking, and customer service.Responsibilities: · communicating courteously with customers by telephone, email and face to face; · investigating and solving customers' problems (these may be more complex or long-standing problems that have been passed over by customer service assistants); · handling customer complaints or any crises, such as security issues or a customer being taken ill; · issuing refunds or compensation to customers; · keeping accurate records of discussions or correspondence with customers; · producing written information for customers, often involving use of computer packages/software; · writing reports analyzing the customer service that your organization provides; · provide Management statistical data as applicable· developing feedback or complaints procedures for customers to use; · developing customer service policies and standards for your organization or department; · meeting with other managers to discuss possible improvements to customer service provided; · being involved in staff recruitment and appraisals; · training staff to deliver a high standard of customer service; · leading or supervising a team of customer service staff; · learning about your organization's products or services and keeping up to date with any changes; · Vendor managementSkills and Knowledge:-Building a customer service organization from the ground up-12+ years of management experience in a customer service centered business-Complete processes and procedures for a customer Service organization-IVR creation experience a must-Management by fact and strength in applying management judgment-Strong communication ability - effectively connect all of the organizational messaging for the  associates and communicate appropriately-Builds constructive and effective relationships utilizing flexible interpersonal skills-Good working knowledge of Microsoft Office applications (Word, Excel, Access & PowerPoint) Education •College Degree or applicable work experience and knowledge About Hudson IT & Telecommunications Hudson IT&T serves as a trusted resource for clients seeking high-quality technology professionals and IT solutions. We seek consultants and direct candidates with diverse skills - from web design to systems implementation, from R&D to network planning, from program management to performance integration. We attract the best and the brightest talent in the industry, matching your skills and personality to our clients' specific requirements. Our consultant care and benefits program includes 401(k), stock purchase, medical benefits and more. We also offer a referral bonus of $500 for each referral placed on assignment for at least three months. More information is at www.us.hudson.com/it. Hudson is an Equal Opportunity Employer. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.    Additional Information Salary: 60,000.00 - 63,000.00 USD /year Status: Full Time, Employee Reference Code: IVR    Contact Information Company: Hudson IT & Telecommunications    Apply Online Send this Job to a Friend View all Hudson IT & Telecommunications opportunities Learn more about Hudson IT & Telecommunications Back to TopBack to ResultsPrintNew Search Contact Us|Help|Privacy Policy|Accessibility|Sitemapwww.hudson.com|jobs.hudson.com